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Cruise Reservations Manager

Employer
Travel Trade Recruitment
Location
Birmingham, West Midlands, England
Salary
Market Rate
Closing date
11 Oct 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Management

Job Details

Are you looking to work for a very well know Tour Operator?? Do you have management experience and worked within a Cruise Department? If so this could be the perfect role for you!!
My client is looking for a Cruise Reservations Manager to join their very busy team! Not only will you be working for a well established company you will also receive some great Travel and company benefits.

Outline of Role:
To be responsible for the daily running and management of the Cruise Reservations department. Ensuring that monthly revenue, commission and land targets are met. Ensure calls are answered and dealt with quickly and service levels are maintained. Coordinate and motivate teams within the Cruise Reservations department.

Personal Requirements:
To be able to communicate effectively
Be able to manage time effectively
Be able to manage and motivate a team
Strong product knowledge and business awareness
Be able to manage conflict
The ability to work under pressure

Main Duties:
Managing the daily efficient running of the Cruise Reservations Department. Liaising with Call Centre Manager, Reservations Manager and other Managers to resolve any issues or problems. Answer calls and make reservations to ensure that service levels are maintained at all times. Address any issues or requests for information from Sales Manager's weekly reports.
Communicating team performance targets and ensure that departmental targets for speed, efficiency, sales & quality are met.
Ensure that call losses and call conversions are in line with Company monthly targets.
Reviewing the performance of staff and identifying any training needs via monthly one to one's, call monitoring and analysing daily reports.
Ensure team complete all mandatory training and that they are trained on all in house products, preferred airlines, cruise lines and systems.
Prepare and run departmental reports. Monitor, analyse and record statistics for individual and departmental performance against targets & forecasts.
Monitor staffing, including shift patterns and ensuring that there is sufficient number of staff required to meet demand
Coaching, motivating and retaining staff and promoting bonus, rewards & incentive schemes to the team to ensure initiatives are driven
Monitor and address staff performance to include errors, issues, inboxes and any noncompliance. Work with low performers to increase sales & commission.
Ensure that Cruise tickets, invoices and notifications are actioned in a timely and accurate manner and in line with Company Guidelines.
Ensuring that company polices outlined in the Company Handbook and individual procedures are adhered to that are to include, holidays, lunch breaks, breaks, smoking policy etc.
Work closely with Product and Marketing to drive more business to the Cruise Reservations Team.
Organise and chair the weekly cruise reservations meeting and ensure that staff are fully updated on any new developments. Attend weekly Trading meetings and feedback on departmental performance. Attend weekly Manager's Meetings to put forward ideas and suggestions for improvement, discuss agents low and high performance.
Monitor team performance on turnover and transactions, and ensure all the team are reading organisational and product updates. Ensure that team are fully briefed on any newly implemented operational updates & procedures.
Through own self development and training maintain up to date knowledge of products and Industry developments

Salary: Competitive Salary, Negotiable depending on experience plus bonus and great company benefits.

Company Benefits
* summer and winter ball free for staff.
* Satellite TV for all staff rooms
* free onsite parking
* Dress down Friday
* 28 Days holiday plus Birthday off
* Discounted package holidays and the opportunity to have an all expenses payed holiday for exceptional performance at work.
* Fam trips
* Bar opens at 4pm on a Friday, alcoholic drinks and soft drinks
* Christmas bonus
* Free eye test and discount
* Host dinners at Football matches and concerts
* Free tickets to football matches and concerts

Interested?
Please contact Marie on 0121 450 9776 or email your CV to Marie@traveltraderecruitment.co.uk
You can also apply via the link below.

Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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