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Customer Service Executive

Employer
Travel Trade Recruitment
Location
South West London, London, England
Salary
Up to £20000 per annum
Closing date
27 Sep 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Operations

Job Details

Interested in Travel & Ski? Our client is a successful and specialist company based in South West London and they are seeking a Customer Service Executive.

we are looking for people who are passionate about delivering the highest standards of service to our customers. Due to our phenomenal growth, we are seeking to expand our Customer Service team.

The Job:

The post holder will ensure the high levels of customer service are maintained. They will handle calls and emails from customers once their booking is completed and will deal with any additions and alterations to bookings. They will communicate with sales staff and suppliers to rectify any problems which may have arisen. Experience in a similar Customer Service role or in the Travel industry is preferable.
Key Responsibilities:
* Effectively fulfilling the booking once the sale has been made
* Checking all details on invoices and sending out client documentation
* Answering customer queries by phone and email
* Resolving problems of customers on holiday
* Calming and advising customers appropriately
* Handling of customer complaints
* Liaising with tour operators
* Booking cancellations and transferring
* Supporting customers via an online webchat system
* Negotiating between our customers and operators
* Completing additions and amendments to bookings
* Logging notes of all communication
* Ancillary Sales and seeking up-selling opportunities
* Cross-selling clients to alternative holidays
* Identifying and rectifying causes of problems
* To undertake any other duties or projects commensurate with the nature and grade of this post as required

Skills and Experience:
* Strong verbal and written communication skills
* Strong understanding of our products
* PC Literate - knowledge of Word, Excel and Outlook
* Basic knowledge of ABTA/ATOL regulations
* Excellent time management skills
* Ability to work under pressure and independently
* Organisational skills are essential to this role
* Ability to communicate effectively both internally and externally at all levels
* Able to multitask with taking calls and responding to emails

Behavioural Role Fit:
* Professional nature
* Proactive & enthusiastic
* Supportive
* Team player

The Package:
My client is offering a competitive salary package from £20,000.

Interested?
To register your application for Customer Service Executive, please submit your CV by Clicking 'Apply' now

Please note:
Due to the volume of applications received only candidates shortlisted will be contacted




Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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