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Travel Reservations Manager

Employer
Succeed Recruitment Solutions
Location
Swansea
Salary
Up to £25,000 plus bonus & excellent benefits
Closing date
18 Oct 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Management

Job Details

We're looking for experienced Travel Reservations Managers or Retail Travel Managers for a brand new, fantastic opportunity with our award-winning, Swansea based client. Responsible for the day to day running and management of the Travel Reservations department, the successful candidate will be responsible for ensuring that monthly revenue, commission and land targets are met, calls are answered and dealt with quickly and service levels are maintained. 

Previous experience within a similar role is essential for the position, along with a pro-active, motivational approach and in return, our client can offer a competitive salary of up to £25k plus bonus and excellent industry benefits. If this role is of interest to you, please contact us today for a confidential chat, or apply online.

Role of Travel Reservations Manager:

  • Managing the daily efficient running of the Travel Reservations Department
  • Answer calls and make reservations to ensure that service levels are maintained at all times.
  • Communicating team performance targets and ensure that departmental targets for speed, efficiency, sales & quality are met.
  • Reviewing the performance of staff and identifying any training needs via monthly one to one’s, call monitoring and analysing daily reports.
  • Ensure team complete all mandatory training and that they are trained on all in house products, preferred airlines  and systems. 
  • Handling any complex customer or agent’s complaints
  • Monitor staffing, including shift patterns and ensuring that there is sufficient number of staff required to meet demand
  • Coaching, motivating and retaining staff and promoting bonus, rewards & incentive schemes to the team to ensure initiatives are driven
  • Assist product and marketing by providing and checking offers for e:shots, social media and other ad hoc campaigns.

Skills required for the role:

  • Previous experience in a managerial role within the Travel sector
  • Good worldwide travel product knowledge
  • Able to communicate and manage time effectively
  • Able to manage, lead and motivate a team
  • Strong business awareness

If you’re interested in learning more about this Travel Reservations Manager role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com.

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs, Airline jobs and Contact Centre jobs.

Company

Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; www.succeed-recruitment.com or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Company info
Website
Telephone
0161 408 0357 / 0358
Location
Peter House, Oxford St
Manchester
Greater Manchester
M1 5AN
GB

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