Customer Service Executive

South West London, London, England
Up to £20000 per annum
18 Sep 2019
02 Oct 2019
Danielle Nairne
Job function
Full Time
Contract Type
Interested in Travel & Ski? Our client is a successful and specialist company based in South West London and they are seeking a Customer Service Executive.

we are looking for people who are passionate about delivering the highest standards of service to our customers. Due to our phenomenal growth, we are seeking to expand our Customer Service team.

The Job:

The post holder will ensure the high levels of customer service are maintained. They will handle calls and emails from customers once their booking is completed and will deal with any additions and alterations to bookings. They will communicate with sales staff and suppliers to rectify any problems which may have arisen. Experience in a similar Customer Service role or in the Travel industry is preferable.
Key Responsibilities:
* Effectively fulfilling the booking once the sale has been made
* Checking all details on invoices and sending out client documentation
* Answering customer queries by phone and email
* Resolving problems of customers on holiday
* Calming and advising customers appropriately
* Handling of customer complaints
* Liaising with tour operators
* Booking cancellations and transferring
* Supporting customers via an online webchat system
* Negotiating between our customers and operators
* Completing additions and amendments to bookings
* Logging notes of all communication
* Ancillary Sales and seeking up-selling opportunities
* Cross-selling clients to alternative holidays
* Identifying and rectifying causes of problems
* To undertake any other duties or projects commensurate with the nature and grade of this post as required

Skills and Experience:
* Strong verbal and written communication skills
* Strong understanding of our products
* PC Literate - knowledge of Word, Excel and Outlook
* Basic knowledge of ABTA/ATOL regulations
* Excellent time management skills
* Ability to work under pressure and independently
* Organisational skills are essential to this role
* Ability to communicate effectively both internally and externally at all levels
* Able to multitask with taking calls and responding to emails

Behavioural Role Fit:
* Professional nature
* Proactive & enthusiastic
* Supportive
* Team player

The Package:
My client is offering a competitive salary package from £20,000.

To register your application for Customer Service Executive, please submit your CV by Clicking 'Apply' now

Please note:
Due to the volume of applications received only candidates shortlisted will be contacted

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