Travel Customer Support Executive
- Employer
- Travel Trade Recruitment
- Location
- Farnborough, Hampshire, England
- Salary
- Up to £21000 per annum + Great role with a fab company!
- Closing date
- 18 Oct 2019
View more
- Sector
- Tour Operator
- Hours
- Full Time
- Contract Type
- Permanent
- Job function
- Customer Service
Job Details
THE ROLE:
*Adapting our sales process, maximise sales opportunities via all channels and consistently achieve sales and service targets and KPIs
*To actively sell the benefits of our flight offering and book flights at the point of sale using the designated company systems
*To pro-actively promote additional services in order to maximise the generation of additional revenue for the business
*Communicate the features and benefits of the company's product
*Actively chase all personal and assigned leads generated and attempt to convert to bookings
*Use own travel experience to assist with customer queries and seek to understand each customers travels needs
*Professionally handle incoming requests from customers and ensure that requests are resolved both promptly and thoroughly keeping service at forefront at all times
*Use sound judgement to manage difficult customer situations, to respond promptly to the needs of the customer and solicit feedback to improve service
*To execute all assigned tasks efficiently, ensuring team targets and KPI's are met
*Participate in trade shows and customer events as required
*Ensuring a customer focused approach is adopted in all assigned responsibilities
*A flexible attitude in the undertaking of all tasks is paramount
*Additional tasks as requested from time to time to assist in the overall service delivery
*A degree of flexibility is required for this role due to the shift work involved
THE CANDIDATE:
*You will have frontline telesales / customer service experience
*Proven results in maximising sales in a target driven, dynamic work environment
*Detailed understanding of the sales and booking process
*Extensive travel experience within a geographical area
*Have excellent verbal and written communication skills with strong sales conversion skills
*Energetic, enthusiastic and a strong desire to exceed customer expectations
*Have the ability to multi-task within a busy team, prioritising and organising workload
*Accuracy, quality and excellent attention to detail are paramount
*Galileo trained or similar GDS experience
*Tour Operator/ Travel Agent experience
*Strong team player
THE PACKAGE:
The successful candidate can expect a basic a salary in the region of £21000 plus you will receive some excellent company benefits!
INTERESTED?
If you would like to be considered for this role please follow the link and click "apply" send your CV to helenc@traveltraderecruitment.co.uk or call Helen Cassin on 01293 850647 for more information.
Company
TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.
TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com
VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.
All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.
Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at
www.traveltradejobs.com
London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk
Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk
Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk
Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk
Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk
Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk
- Website
- http://www.traveltradejobs.com/
- Telephone
- 0203 887 9444
- Location
-
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB
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