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Sales Executive

Employer
Newmarket Holidays
Location
Wallington, London (Greater)
Salary
£18-£26K pa + commission
Closing date
23 Oct 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Sales

Job Details

Experienced working for a Tour Operator or Travel Agents? Absolutely love to travel and have sold holidays to discerning customers? Then this is a great opportunity to join our busy Sales & Customer Service team in a medium-sized, well established travel company in South London!

We are Newmarket Holidays - one of the largest independently owned escorted tour operators in the UK - offering a wide range of wishlist holidays, tours and events all across Europe and the rest of the world!!

Our office is modern, bright and open plan - and very conveniently next to Wallington train station, bus routes, taxi's PLUS plenty of free local parking and the bustling high street with lots of eateries and shops is just round the corner!!

The hours are full-time, 36 per week (worked on a rota); Monday-Sunday (and include weekends)

The role is to act as the first point of contact for our customers to sell our range of holidays, ensuring we increase revenue by successfully converting and maximising every sales opportunity providing exemplary customer service at all times

What you'll be doing

  • Delivering an effective and enjoyable buying experience for all customers
  • Sharing with our customers a passion for travel and a knowledge of the destinations in order to add value to the booking experience
  • Gaining knowledge of the product and services we offer and consistently sharing this knowledge with the team members
  • Escalating and sharing challenges as they arise to ensure that potential problems are identified and solutions found
  • Taking on the role of Customer Service Executive during busy periods, ensuring professional levels of service are maintained.

Who you are

  • Love to travel and everything to do with travelling
  • Customer focused
  • Proven track record in travel sales and making lots of bookings
  • Experience working in the travel industry target driven environment
  • High level of product and operational knowledge
  • Articulate with an excellent telephone manner
  • Exceptional listener to provide the right holiday for our customer base
  • Can work well under pressure and deliver excellent standards of customer service
  • Highly organised, able to multi task and flexible to meet changing priorities
  • Can adhere to strict deadlines, work methodically and with high accuracy
  • Excellent communicator who can collaborate with people across the company
  • Empathetic team player with a strong can do attitude

What we offer you.....

  • A great team to work with
  • Salary of £18-£26K pa
  • 20 days annual leave per year increasing to 25 days with service
  • 8 paid Public/Bank Holidays each year
  • Contributory pension scheme
  • Interest free season ticket loan
  • Staff discounts (up to 50%) on Newmarket holidays, cruises, events etc
  • Cycle to work scheme
  • Discounted gym membership
  • Free eye test + contribution towards VDU use only prescription
  • Training and development
  • Work-Life Balance/ flexible working arrangements

Company

Newmarket Holidays is one of the UK's largest independent specialist tour operators. Every year, we create and operate holidays for tens of thousands of customers travelling to destinations within the UK, across Europe and around the world.

Just about every aspect of our holidays is put together in-house. So, whether you are interested in product design and operation, working to create brochures and marketing materials in our design studio, or perhaps working in our Tech or Sales teams, we'd love to hear from you.

If you think you can add something to our team, please get in touch. Travel experience isn't always a requirement, but a love of travel is definitely a bonus. Please see below for our current list of vacancies. If there's nothing that matches your skills but you would like to meet to discuss future options, please do get in touch for a confidential chat.

Joining the team at Newmarket Holidays

Newmarket is an award-winning holiday company with a team that loves travel. We share our travelling experiences with our colleagues, and encourage everyone to go on our holidays. For years we worked in a 1930s building with lots of little offices, but now we've moved to a modern office, the walls have gone and the sofas have arrived. We're really proud of the working environment we have created, and the strong focus on collaborative working and cross-department projects that it encourages.

The team is a great mix of people. Some have been there from the start, in 1983, others have joined only recently. It’s that mix that makes our team so successful – we love new ideas and change at the same time as we value experience. We want our team members to try new things and to excel, so there are opportunities to try different teams and tasks. And we have a keen interest in keeping communication open and honest. We challenge each other, and that makes us better at what we do.

We celebrate success, reward fantastic performance and have a strong focus on personal development with learning opportunities for all, including a Leadership Programme that mixes the theoretical with the practical and creates strong working partnerships across different areas.

Company info
Website
Telephone
0330 160 7700
Location
Cantium House, Railway Approach,
Wallington
Surrey
SM6 0BP
United Kingdom

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