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Temporary Customer Service Agent

Employer
Travel Trade Recruitment
Location
Surrey, England
Salary
Up to £20275 per annum + Great company!
Closing date
30 Oct 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Contract
Job function
Customer Service

Job Details

** Travel Consultants Wanted** Travel industry Customer Service Consultant required for a successful, growing tour operator who are based in the North Surrey area. As a Customer Service Consultant you are the frontline in delivering exceptional customer service primarily to your assigned destination of which you are incredibly passionate about. Focused on putting your clients first at every stage you will strive to convert at the highest level all lines of enquiry and be responsible for all aspects of customer service during the booking journey as the single point of contact for customers. This role is initially a two months contract which could lead to more permanent opportunities in the future.

THE JOB:
*Servicing existing bookings through our in-house Reservation Systems (GUI, TravelBox, ASR etc) to match our customers' needs
*Delivering a personalised and premium level of customer service for every Guest
*Accountable for taking full ownership of guest issues, 'I can solve this for you.'
*Deal with all Customer Service interactions, including but not limited to calls and emails in a professional and timely manner, showing flexibility with regard to company policy & protecting future business.
*Effectively handle guest complaints to provide first call resolution to prevent complaint reoccurrence
*Provide a first call resolution by pre-empting the callers next question and to prevent unnecessary calls
*Recognise high value guests and provide them with a premium level of customer service
*Maintain accurate spreadsheets to track booking movements and Guest contacts.
*Uphold company procedures
*Provide accurate and timely information utilising Company resources
*Process amenities within set timelines
*Learn the documentation system for guest ticketing/documentation enquiries
*Be fully confident in using all tools that relate to the role
*Provide accurate and timely information utilising Company resources
*Participate in departmental projects and tasks as required
Measured by:
*Perform against weekly/monthly department/personal KPI's
*Attend project meetings to input as required to projects/initiatives
*Achieve service levels to ensure the Company's team and individual targets are met.
*Consistently meet and exceed the Company's Quality Assurance Standards
*Demonstrate flexibility to provide support and assistance to other departments when needed
*Ensure that all written responses are accurate and of a consistently high standard to prevent follow up emails
*Ensure that all reporting & written responses are turned around within the required SLA

THE CANDIDATE:
*Experience working with a Customer Service environment (Travel Desirable)
*Have a strong guest experience focus
*Show initiative and be action oriented and structured during challenging and unpredictable situations
*Ability to identify and implement good solutions for guests in case of emergency situations in accordance with company terms & conditions, ABTA code of conduct
*Service and solution oriented towards internal and external customers
*Attention to detail with reporting and completing project documentation
*Must be able to troubleshoot problems and follow through queries to conclusion
*Experience of guest complaints desirable
*Be able to demonstrate great communication skills when liaising with travel partners and other internal departments
*Working experience of MS Office Packages, Word, Excel and PowerPoint is preferred
*Strong analytical skills
*Strong team player, but ability to work on own tasks essential
*Must have very good standard of written English
*Must have ability to work under pressure
*Flexible, approachable with a passion for the business.
*Flexible working pattern to meet customer needs and demands of the business

THE PACKAGE:
The salary on offer for initial two months contract is £20275.00 plus you will be entitled to some great company benefits! This is initially a two months contract role which could lead to more permanent opportunities in the future.

INTERESTED?
If you would like to be considered for this great new position please follow the instructions and click "apply" send your CV to Helenc@traveltraderecruitment.co.uk or call Helen Cassin on 01293 850647 for more information.

Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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