French or German Reservations Agent
- Employer
- DCV Specialist Recruitment
- Location
- London (Central), London (Greater)
- Salary
- £23k
- Closing date
- 4 Nov 2019
View more
- Sector
- Tour Operator
- Hours
- Full Time
- Contract Type
- Permanent
- Job function
- Sales
Job Details
Group Reservation Agent - French or German Speakers
Main Responsibilities
- Contacting hotels by phone, email or fax in order to discuss present and future reservations
- Select appropriate contracts and non-contracted hotels according to sales requirements
- Process bookings and inputting details/rates using the in-house system
- Negotiate rates and conditions such as cancellation and payment policies
- Provide suitable alternatives as and when required
- Produce accurate documents/reports
- General admin tasks
- Dispute handling
- Process deposits/refunds
- Negotiate book outs, compensations and cancellation charges when needed
- Prioritise workload according to deadlines
Relevant Skills/Characteristics
- Capable of handling high volume in a timely manner with accuracy
- Ability to work under pressure
- Professional and efficient telephone manner
- Ability to Multitask
- Superb interpersonal skills
- Demonstrate team working
- Loyalty and commitment when independently working
- Outstanding time management and organisation skills
- Preferred negotiation, customer service and problem-solving abilities
- Positive attitude towards change and great adaptability
Required Experience/Knowledge
Essential
- Excellent spoken and written communication skills in English
- Sound knowledge of MS office applications
- Previous experience within travel/hospitality industry, or admin/retail/logistics experience will be considered
- French or German Language skills
Desirable.
- Regional knowledge of Europe.
- Previous experience within Hotel Group/FIT/Operations/Reservations
Company
DCV is a specialist recruitment agency providing Permanent, Contract & Interim staffing solutions throughout the UK and Worldwide.
Our many areas of expertise within Travel include:
Specialist Tailor-made Consultants
Business Travel Consultants
Sales Consultants
Administration & Operations Consultant
Ticketing Consultants
Product Managers
Commercial Managers
Marketing Managers
Account Managers
Business Development Managers
Finance Controllers
To name just a few of the travel backgrounds within the Travel Industry we deal with
Our Senior Consultants and Resource’s specialise in The Travel Industry with over 22 years’ experience by offering both candidates and clients an unrivalled recruitment service.
DCV Specialist Recruitment work in collaboration with its clients to provide a consultative service aligned to their business goals. This industry focused approach has enabled DCV to forge business partnerships with SME’s, Corporate & Blue Chip Travel Organisations across the globe.
DCV Specialist Recruitment has a targeted approach when sourcing candidates, enabling us to provide our clients with the most qualified and experienced candidates within the market place providing quality at all times.
Our candidate attraction strategy is be-spoke to each client to ensure that we resource Travel professionals from the background desired, coupled with the skills and experience to deliver results. These attraction methods include but are not exhaustive off:
- Our Database
- Traditional client specific Head Hunting
- Niche Job boards
- Social networking
- Travel Industry specific publications
- Referrals
The delivery of our service is harnessed by our Skilled Consultants and our Resource Team, all of whom have a wealth of experience within the Travel Industry sector.
Contact us
DCV TECHNOLOGIES LIMITED
Biz Space
575-599 Maxted Road
Hemel Hempstead
HP2 7DX
Telephone number : 01442 270 711
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert