Tour Co-ordinator

2 days left

Recruiter
Ski Safari
Location
Hove, East Sussex
Salary
£20 - £24k per annum DOE
Posted
04 Oct 2019
Closes
25 Oct 2019
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

We’re one of the UK’s leading independent specialist tour operators, in business since 1996.  We have two successful and growing brands - Ski Safari specialises in tailor-made ski holidays to North America, Scandinavia, Asia and Europe and Freedom Treks offers guided and self-guided cycling holidays across Europe and Asia.

Based in modern warehouse offices in central Hove and just moments from the beach, our specialists provide tailor-made holiday packages direct to the customer, combining their first-hand resort knowledge and passion for travel with excellent advice and award winning service.  Ski Safari was voted the UK's Best Ski Tour Operator for the last six years (2019 - 2014).  Freedom Treks was awarded the feefo Gold Trusted Service award (2018).

About the Job

We're looking for a Tour Co-ordinator to join our Admin and Operations department.  They’re a team of people who look after all aspects of a customer’s booking once it’s confirmed.  You take over the booking and are the customer's main point of contact from then on.

This is a highly varied role combining administration, customer service and sales.  Reporting to the Operations Manager, you’ll be:

  • preparing and sending ATOL certificates and confirmation documents;
  • booking car hire, transfers and other ground arrangements;
  • advising on, selling and booking extras - lift passes, rentals, activities, etc.;
  • dealing with changes and updates to bookings;
  • Managing flight bookings and flight schedule changes in the GDS system and with flight consolidators.
  • collating and sending out customer travel documents.

About you

You’ll have excellent attention to detail and a careful, thorough approach to work.  A good telephone manner is required as we spend a lot of time on the phone talking with our customers.  You must be a good team worker and have strong time and diary management skills.  A passion for skiing or snowboarding and for travel in general would be very advantageous! 

Salary

£20 - 24k per annum dependent on experience, plus generous company benefits including overseas travel to experience the product first-hand, a performance related bonus and company pension scheme.

Office hours are Monday to Friday 9 am-5:30 pm, with occasional 10 am-6:30 pm weekday shifts and 10 am-4 pm Saturday shifts. Additional hours are sometimes necessary during the busy winter period.

Closing date: 25th October 2019

NO AGENCIES PLEASE

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