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Lounge Manager - Gatwick Airport

Employer
TMS Talent
Location
East Sussex
Salary
£40k - 50k per year + Exceptional Benefits
Closing date
2 Nov 2019

View more

Hours
Full Time
Contract Type
Permanent
Job function
Management

Job Details

Lounge Manager

Gatwick Airport

Up to £50K depending on experience

My client is a one of the UK’s leading airport lounge services providers offering a premium service to their guests.

The company operate over 12 lounges at some of the UK’s busiest airports.

They are now seeking a Lounge Manger to oversee and manage the entire operational running of the Lounge ensuring that all services & products are delivered to standard, efficiently and economical including responding to any reactive requirements.

With accountability for the full P&L for the operation, the Lounge Manager will deliver commercial success seeking opportunities to maximise revenue generation and through rigorous cost-control on payroll and consumables.

To be considered for the Lounge Manager role, candidate must have management experience within the hospitality industry within a premium brand with full P&L responsibility and good commercial acumen.

Lounge Manager Key Responsibilities:

  • Overall lounge operation including compliance, people and service, while responding to the reactive requirements of running an airport lounge
  • Full P&L accountability
  • Cost-control (payroll and consumables) within your lounge, whilst understanding other overhead costs
  • Maximising revenue at a local level, through capacity management and sale of ancillary products
  • Managing all HR issues with the support of the HR team.
  • Maintaining excellent relationships at the airport with clients, including but not limited to, the airport authority/ID centre/airlines/membership schemes/travel providers, etc.
  • Exercising leadership and constantly promoting the culture
  • Maintain excellent and constructive relationships with all employees and to schedule performance appraisals and regular contact
  • Overseeing training and coaching new and current staff within your lounge environment as required
  • Continuously motivate and engage employees and to be an inspiring role model
  • Ensuring consistency of standards of service and satisfaction, across all employees and shift cycles
Lounge manager Experience Required:

  • Managerial experience gained within the hospitality industry with a premium brand
  • Managing day-to-day operations in a busy customer service-focused enterprise
  • Managing budgets and awareness of profit and loss
  • Relationship management
  • Managing employment relationships, including appraisals, grievances, disciplinaries
Lounge manager Experience Required:

  • Base salary to £50,000
  • 23 days holidays
  • Pension
  • Healthcare
To apply for the Lounge Manager role, please email your CV to tony@tmstalent.co.uk or contact me on 0207 812 3820 to discuss the role and company in more detail.

Company

ABOUT TMS TALENT

TMS Talent (Formally New Frontiers) is a global leader specialising in travel and hospitality recruitment. For over 25 years they have been a trusted partner to employers across these niche sectors, matching exceptional job seekers with their dream roles.

The TMS Talent team prides themselves on delivering unrivalled service and all come from backgrounds in the travel and hospitality sectors. They understand the unique needs of job seekers and clients in these markets and recruit candidates for temporary, permanent and contract roles at all levels, from trainees’ right through to CEO’s and Managing Directors.

Delivering a high-touch and personalised recruitment service, TMS Talent ‘s clients include some of the world’s most prestigious travel & hospitality companies.  They offer a huge range of travel jobs and careers across sectors such as tour operators, travel agencies, inbound, airlines, business travel management companies, cruise lines, tourism, online travel technology companies, and conference, hospitality & events.

To find out more about TMS Talent and to view their extensive range of vacancies visit – www.tmstalent.co.uk

 T: +44 (0) 845 202 2222

E: enquiries.uk@tmstalent.co.uk

 

 

 

 

 

 

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