Operations & Customer Service Executive

Operations & Customer Service Executive
This music travel focused business have recently opened a new office in Crawley and have an exciting opportunity for an Operations and Customer Service Executive to join their growing team. This is a varied role and would suit someone with previous office based customer service or operations experience within the travel industry.

Operations and Customer Service Executive - Role & Responsibilities:

• Support Operations Manager with customer communications during pre & post sale.
• Building packaged events on the booking system.
• Answering calls, emails, live chat and social media enquiries regarding existing bookings.
• Sending reminders and processing balance payments.
• Quality checking reservations made.
• Collecting and analysing customer feedback on website experience and post booking.
• Data entry of new contracts and allocations into system.
• Sending of accurate rooming lists and provide relevant data to Operations Manager.
• Adhoc tasks and support to Operations Manager and Director

Operations and Customer Service Executive, Skills Required:

• Minimum of 1 year experience in a customer service or operational office based environment.
• Previous travel industry experience preferred.
• Computer literate with regards to online social media trends.
• Excellent MS Excel & Word proficiency.
• Experience using booking systems.
• Excellent attention to detail and time management skills.
• Ability to thrive in a fast paced environment with changing priorities.
• Passion for music & travel

Operations & Customer Service Executive - Additional Information:

• Salary according to experience but circa £18k to £20k
• Monday to Friday - 9 to 5.30
• Benefits include opportunity to travel and experience music festivals / concerts!
• Central office, close to train station.

Please apply for the position of Operations & Customer Service Executive online or email your cv to lisa@candm.co.uk

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk