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Customer Service Executive

Employer
Travel Trade Recruitment
Location
South West London, London, England
Salary
£24000 - £26000 per annum
Closing date
25 Oct 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service

Job Details

Our client is a successful and fast-growing travel company based in South West London and they are seeking an experienced Customer Service Executive to join their team.

The Job

Key Responsibilities
⦁Handle pre & post voyage complaints for the dedicated market to ensure best possible guest experience.
⦁Act according to procedures, Terms & Conditions and Package Travel Act.
⦁Together with the team handle guests affected of schedule,- and product changes.
⦁Be the expert on the Package Travel Act
⦁Be a part of the Next of Kin crisis team
⦁Assist in emergency handling when needed
⦁Prioritize and execute on tasks with high integrity, be proactive and empowered to take decisions within the framework of the terms & conditions, transportation conditions, country specific package tours act.
⦁Other tasks can be added to the function

Performance Indicators (metrics, KPIs, qualitative assessments):
⦁Guest satisfaction/NPS score > X (to be updated)
⦁Respond to >90 % of the claims within 48 hours
⦁Close >80 % of all feedback cases within 7 days.
⦁Other KPIs can be added to the position

Experience/Skills Required:

Academic and Professional Qualifications:
⦁Experience within customer service and travel industry
⦁Experienced within customer rights and package travel law.
⦁Good IT knowledge in usage of IT tools such as MS Office and CRM systems.
⦁Speak and write in English and the appointed markets language.

Additional Knowledge:
⦁Good understanding of the organization and products
⦁Experience in crisis management tools, booking tools and on board systems as Fidelio
⦁Trained in handling of challenging guests and situations.

Key Personal Attributes/Behavioral Competencies:
⦁Have a strong guest experience focus
⦁Service and solution oriented towards internal and external customers
⦁Excellent communication skills, both oral and in written
⦁Flexible and team player.
⦁Show initiative and be action oriented and structured during challenging and unpredicted situations
⦁Be a role model for the companies core values

The Package:
My client is offering a competitive salary package from £24,000 to £26,000 dependent on experience.

Interested?
To register your application for Customer Service Executive, please submit your CV by Clicking 'Apply' now

Please note:
Due to the volume of applications received only candidates shortlisted will be contacted

Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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