Ski Sales Supervisor

Our client is a successful and fast-growing travel company based in South West London and they are seeking a Ski Sales Supervisor to join their team.

The Job:

Key Accountabilities & Responsibilities:

⦁Define and communicate our sales standards
⦁Review and assess the sales delivery to our guests
⦁Lead the day to day operations of the department
⦁Be responsible for managing and motivating staff
⦁Identify staff training needs, including staff development
⦁Evaluate and performance manage staff
⦁Schedule weekly and monthly team meetings with sales team
⦁Be instrumental in the development and delivery of the new website
⦁Identify and implement strategies to improve volume and maximise sales
⦁Meet departmental targets
⦁Be a point of contact & knowledge for all products via email and telephone for guests
⦁Ensuring customer satisfaction throughout the sales and booking process
⦁Solving any guest queries or issues
⦁Monitor customers' feedback and nurture leads to maximise sales conversion
⦁Ensure that all enquiries are looked after and cross sell, when possible, in case our offers don't match the exact holiday specification.
⦁Report any discrepancies found on the company website
⦁Load bookings into the company's reservation system, including any extras added onto the package.
⦁Ensure safe and secure handling of payments taken through the company's operational system.
Customer Focus:

⦁Be central point of contact & knowledge in the office, representing the company in a professional, polite and helpful manner via email and phone.
⦁Ensuring that our guests are accurately informed of our products and facilities and that any changes or circumstances that may affect their holiday are dealt with in a sensitive manner.
⦁Ensuring that the team delivers excellent customer service throughout the sales and booking process.

Operational:
⦁Report any discrepancies found on the company website
⦁Load bookings into the company's reservation system, including any extras added onto the package.
⦁Ensure safe and secure handling of payments taken through the company's operational system.

Sales:
⦁Working with marketing to ensure that calls and enquiries are being generated.
⦁Ensuring all sales calls are directed to the sales team
⦁Ensuring that sales targets are presented clearly to staff, then monitored and reviewed
⦁Maximise the sales of all extras, such as lift passes and ski hire
⦁Increase overall departmental sales per programme

Experience/Skills Required:

Person Specification (assessed via application, assessment centre or interview as appropriate):

Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.

Personal Qualities
⦁Ability to work to challenging and often changing deadlines (E)
⦁Strong social/People skills/Cheerful/Outgoing (E)
⦁Motivated/Passionate / Enthusiastic (E)
⦁Ability to work alone and as part of a team (E)
⦁Ability to cope under pressure (E)
⦁Willingness to work hard / long hours (E)
⦁Adaptable / Flexible Attitude (E)
⦁Honest and Trustworthy (E)
⦁Professional and Reliable (E)

Skills & Ability
⦁Highly Organised (E)
⦁Strong IT skills including the full Microsoft Office Suite (HD)
⦁Literate and numerate (E)
⦁High level of attention to detail (E)
⦁Strong written and verbal communication skills; Excellent telephone Manner (E)

Experience
⦁Ski industry knowledge (HD)
⦁Management experience (E)
⦁Sales Experience (E)
⦁Customer Service (E)
⦁Communication Skills (E)
⦁Problem Solving (E)
⦁Organisation and planning (E)
⦁Literate / Numerate (E)
⦁Fluent spoken and written English (E)
⦁IT and Admin skills (HD)
⦁Ability to work in Sales Goals meeting environment (E)
⦁Holiday reservation system experience (HD)


The Package:
My client is offering a competitive salary package from £23,000 to £25,000 dependent on experience.

Interested?
To register your application for Ski Sales Executive, please submit your CV by Clicking 'Apply' now

Please note:
Due to the volume of applications received only candidates shortlisted will be contacted