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Online Implementation & Support Manager

Employer
Travel Trade Recruitment
Location
Manchester, Greater Manchester, England
Salary
£35000 - £40000 per annum + Additional Company Benefits
Closing date
11 Nov 2019

View more

Sector
Business Travel
Hours
Full Time
Contract Type
Permanent
Job function
IT

Job Details

My client a leading IT company offering travel systems to companies across the UK are looking for an Online Implementation and Support Manager to join their team. The role requires key responsibility for online booking system implementations and the successful candidate will work closely with the Support Team to provide second line support and ongoing improvements. The ideal candidate will have a good understanding of the end-to-end TMC business process, commercial awareness and excellent knowledge of GDS systems and supplier API integrations.

Job Duties & Responsibilities:
The role will require hands on involvement in implementation and support and the ability to look forward and plan how our online booking solutions can fulfil our client's requirements in a fast-changing environment. It is essential that you have a good understanding of the end-to-end TMC business process, commercial awareness and excellent knowledge of GDS systems and supplier API integrations.
* Support and manage a small team of 5
* Plan and manage implementation of online booking tools for new and existing customers
* Create, maintain and update implementation project plans and support materials for our online booking tools
* Provide efficient second line support for our customers
* Provide customer and support training as required
* Work closely with internal stakeholders involved in the online booking tool process
* Support the Business Development Manager as a subject matter specialist
* Undertake any ad-hoc projects as requested by your reporting line manager in a professional and timely manner
* Ensure client and company confidentiality at all times

Experience Required:
* At least 3 years' experience in supporting and implementing online booking tools
* Excellent understanding of client care easily builds strong relationships
* Strong knowledge of 1 or more GDS's and supplier API integrations for travel products
* Understanding of webservices and xml
* Manage expectations and influence stakeholders across the business
* A good understanding of the role a TMC has in business travel
* Ability to systematically analyse errors and find/suggest solutions
* Motivated, high energy team player
* Methodical and have an analytical approach to all tasks

The Package:
Salary is dependent on experience, (within the region of £35-40k pa) and comes with an excellent benefits package. This is also an excellent career move to an established Travel System Company, with a great reputation and ambitious & realistic growth plans.

Interested?
If you are keen to be considered and find out more, please follow the instructions to apply, attaching your CV - gemma@traveltraderecruitment.co.uk or call - 0161 9236120 to find out more.

Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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