Skip to main content

This job has expired

Travel Customer Support Consultant

Employer
TMS Talent
Location
Amersham
Salary
£21.5k - 25k per year + Exceptional Benefits
Closing date
12 Nov 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service

Job Details

Travel Customer Support Consultant

To £21,500 plus Bonus and benefits

Amersham

My client is a luxury travel company who specialise in bespoke escorted tours to worldwide destinations.

The company is a recognised market leading Travel Company within the UK who has won an accolade of travel awards for their excellence.

The Travel Customer Support Consultant is responsible for resolving any after sales queries prior to the client’s departure.

Travel Customer Support Consultant Job Responsibilities:

  • Assisting the sales team with client requests, details and administration post-sales
  • Establishing quick rapport with clients and suppliers while acting as the friendly, efficient and professional face of the company, delivering unrivalled service during every contact
  • Providing professional and knowledgeable information on extra services such as additional tours, restaurant reservations/recommendations and any additional special travel requests that clients may have
  • Chasing details such as passport information, flight details, contact details, travel pack photo, record data in bespoke booking system and sharing this information with DMC’s
  • Checking flight changes for impacts on itineraries and seeking solutions
  • Updating client documentation for upcoming trips and preparing all the necessary documents for the sales teams

Travel Customer Support Consultant Experience Required:

  • Previous travel industry experience (Preferable but not essential)
  • A Positive and enthusiastic approach
  • Exceptional customer service skills
  • Experience in a telephone sales/customer service environment
  • Excellent written and oral communication competency
  • High quality attention to detail

Travel Customer Support Consultant Salary and Benefits:

  • Base salary to £25,000 + Bonuses
  • 28 days annual leave
  • Pension
  • Travel Concessions

To apply for the Travel Consultant Support Consultant role, please forward your CV to tony@tmstalent.co.uk or contact me on 0207 812 3820 for additional information

Company

ABOUT TMS TALENT

TMS Talent (Formally New Frontiers) is a global leader specialising in travel and hospitality recruitment. For over 25 years they have been a trusted partner to employers across these niche sectors, matching exceptional job seekers with their dream roles.

The TMS Talent team prides themselves on delivering unrivalled service and all come from backgrounds in the travel and hospitality sectors. They understand the unique needs of job seekers and clients in these markets and recruit candidates for temporary, permanent and contract roles at all levels, from trainees’ right through to CEO’s and Managing Directors.

Delivering a high-touch and personalised recruitment service, TMS Talent ‘s clients include some of the world’s most prestigious travel & hospitality companies.  They offer a huge range of travel jobs and careers across sectors such as tour operators, travel agencies, inbound, airlines, business travel management companies, cruise lines, tourism, online travel technology companies, and conference, hospitality & events.

To find out more about TMS Talent and to view their extensive range of vacancies visit – www.tmstalent.co.uk

 T: +44 (0) 845 202 2222

E: enquiries.uk@tmstalent.co.uk

 

 

 

 

 

 

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert