Customer Support

Amersham, Buckinghamshire
£20,000 - £21,500 + Bonus
15 Oct 2019
15 Nov 2019
Job function
Customer Service
Full Time
Contract Type

Job Title:  Customer Support

Salary: £20,000 – £21,500 plus KRA bonus

Hours: Full Time (Monday - Friday 09:00 - 18:00 and Saturdays 10:00 - 17:00 on a rostered basis)

Company overview

We delight in every detail, that’s the difference. 90 years of family ownership has taught us how to look after our guests every step of the way, from the moment they pick up the phone or click on the website. It’s the extra little things we think of that make our clients journey totally unforgettable and our attention to detail in our knowledge, expertise and personal service that truly sets us apart. We offer a choice of Luxury or Essential river cruises and tours. All of which are designed to give you an authentic insight into a destination – many of which wouldn’t be possible if you were travelling independently. 

Who we are looking for?

We look for people who display the following values

Passionate About Travel

  • Creating a special experience that each client will always remember
  • Bring your passion for travel to work
  • Share your information, knowledge and personal experiences
  • Appetite to learn
  • Put our clients at the heart of everything you do




  • Support and encourage each other
  • Seek solutions
  • Do what you say you're going to do
  • Celebrate success, learn from and don't fear failure

Being the difference

  • Spot opportunities to do the right thing for both the company and the client
  • Focus on developing yourself and others

Being one team.

  • Work together, share ideas, agree and adopt best practice across all offices
  • Listen, be curious, seek out different views
  • Be open and honest, challenge constructively

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