Technical Customer Support Specialist

Technical Customer Support Specialist, London, Salary to £26k

This is a great role working for an innovative travel technology company based in London.They are looking for an enthusiastic flexible candidate who is willing to learn and grow with the role. Salary between £23k-£26k dependent on experience plus benefits, Monday to Friday.

Techincal Customer Support Specialist Responsibilities:

Answering calls, researching problems, interfacing with development, communicating solutions back to users, and documenting the issues and solutions
Logging and taking ownership of calls and emails from customers as cases in the Support/CRM system
Gaining access to the customer's environment when required so that whoever needs to investigate further can do so without delay
Assigning more involved cases to the appropriate team with the expertise required to further investigate the case

Technical Customer Support Specialist Required:

Strong travel industry experience in either a reservations,ticketing, sales or help desk role
Some experience with training people or a passion for training
Excellent Windows and PC skills would be advantageous but full training will be provided
Confidence to present to groups of people and a willingness to learn
Self motivated and flexible approach to work

If you would like to apply for this role please either call Alex on 0207 397 1274 or email me on alex@candm.co.uk.

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We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk