Senior Aftersales Agent
- Employer
- DCV Specialist Recruitment
- Location
- London (North), London (Greater)
- Salary
- £18,000 - £22,000
- Closing date
- 29 Nov 2019
View more
- Sector
- Tour Operator
- Hours
- Full Time
- Contract Type
- Permanent
- Job function
- Customer Service
Job Details
Senior Aftersales Agent North London £18,000 - £22,000
Duties & responsibilities
- To deliver the highest level of support to travel agents by taking full responsibility for resolving all post booking related issues in a manner that promotes and enhances the company’s reputation.
- To establish and maintain rapport with travel agents with the objective of leaving them impressed with the efficient delivery of superior quality support from both you and the company.
Key Duties and Responsibilities include:
- To resolve issues raised by telephone calls or emails from travel agents quickly and efficiently while maintaining the highest level of courtesy and professionalism.
- To demonstrate an ability to communicate effectively with agents, to manage the conversation and to make good decisions in a pressurised environment.
- To investigate and understand issues relating to requests from travel agents to amend or cancel reservations and to effectively action these requests in a swift and complete manner. This will include amending flying dates, up grading tickets, route changes, name changes refunds and seat/meal request.
- To ensure that booking processes are streamlined by efficiently using queues, booking notes and email communication wherever relevant.
- To amend hotel, car hire and transfer reservations using the system, internet access to suppliers, email and telephone in an efficient manner that ensures that all amendments are actioned correctly and completely, leaving no lose ends.
- To action ETA’s (visa’s), API’s, Mobility Forms within set timeframes.
- To be able to work to targets and deadlines while maintaining the highest quality of customer care handling.
- Computer Literate – to be able to use a variety of applications - GDS (Worldspan/Sabre), Outlook and possibly word/excel.
- To support other members of the department and company overall by promoting a positive “can do” attitude.
- To assist with any other department where necessary.
Company
DCV is a specialist recruitment agency providing Permanent, Contract & Interim staffing solutions throughout the UK and Worldwide.
Our many areas of expertise within Travel include:
Specialist Tailor-made Consultants
Business Travel Consultants
Sales Consultants
Administration & Operations Consultant
Ticketing Consultants
Product Managers
Commercial Managers
Marketing Managers
Account Managers
Business Development Managers
Finance Controllers
To name just a few of the travel backgrounds within the Travel Industry we deal with
Our Senior Consultants and Resource’s specialise in The Travel Industry with over 22 years’ experience by offering both candidates and clients an unrivalled recruitment service.
DCV Specialist Recruitment work in collaboration with its clients to provide a consultative service aligned to their business goals. This industry focused approach has enabled DCV to forge business partnerships with SME’s, Corporate & Blue Chip Travel Organisations across the globe.
DCV Specialist Recruitment has a targeted approach when sourcing candidates, enabling us to provide our clients with the most qualified and experienced candidates within the market place providing quality at all times.
Our candidate attraction strategy is be-spoke to each client to ensure that we resource Travel professionals from the background desired, coupled with the skills and experience to deliver results. These attraction methods include but are not exhaustive off:
- Our Database
- Traditional client specific Head Hunting
- Niche Job boards
- Social networking
- Travel Industry specific publications
- Referrals
The delivery of our service is harnessed by our Skilled Consultants and our Resource Team, all of whom have a wealth of experience within the Travel Industry sector.
Contact us
DCV TECHNOLOGIES LIMITED
Biz Space
575-599 Maxted Road
Hemel Hempstead
HP2 7DX
Telephone number : 01442 270 711
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