Reservation Support Assistant

Kuoni holidays don’t come off the shelf; they are tailor made and crafted to suit the individual needs of the customer.

As a business we are going through an exciting change transitioning from one system to another, therefore we are building a temporary team to manage all amendments of our existing customer bookings and transferring into our new system. We are looking for individuals ideally with experience in the Travel Industry from either an operational, ticketing or sales background that are looking for a temporary fixed term contract until April 2020.

As a Reservation Support Assistant your sole focus will be to support the frontline sales team by monitoring phone and email requests and using your expertise to adjust and amend existing customer reservations.  On a daily basis you will need to communicate clearly with various teams to ensure a quick and efficient turn around for our frontline staff who will look after the customer. You will escalate and resolve issues which may impact future bookings/customers and use your prioritisation skills to drive productivity. You will be working closely with contracts, various booking platforms including Galileo. 

The successful applicant will have:

• The ability to quickly learn new systems (preferably experience using multiple travel booking systems including GDS)
• A basic knowledge of worldwide Geography
• Be flexible and adaptable to changing priorities; able to juggle workloads and multi-task
• High level of accuracy and attention to detail when inputting data and reading contracts
• Resourceful and practical; can think on your feet and solve problems quickly and effectively
• The ability to set clear deadlines when reverting to a customer or a colleague and keep them fully updated at all times
• Enjoy working within a small team and independently

As a Reservation Support Assistant there is a requirement to work 37.5 half hours a week, across 5 days - including two weekends a month. The Start date for this opportunity 2nd December. 

Monday - Friday: (9am - 6pm)

Saturdays (9am - 5:30pm) 

Sundays (11am - 5pm) 

In return you will be welcomed into the Kuoni family with a view of a potential permanent role along with the following: 

•  A welcoming and positive working environment with engaging and likeminded enthusiastic colleagues
• Base salary of £18,000 - £19,000 
• Holiday entitlement  
• A fun and comprehensive in house training programme
• An insight to an award winning Travel Operator 
• Onsite Café serving delicious lunches, snacks & coffees
• Complimentary tea, coffee & fruit 
• Lunch activities such as Pilates, puzzles and Pool

To apply please visit: http://kuoni.peoplehr.net/Pages/JobBoard/Opening.aspx?v=1984c880-4170-4d80-8d1f-e4e2fb6731f4