Skip to main content

This job has expired

Customer Relations Executive

Employer
Travel Trade Recruitment
Location
Aldershot, Hampshire, England
Salary
Up to £24500 per annum + Great Mon - Fri hours!
Closing date
28 Nov 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service

Job Details

I am currently recruiting for a very successful North East Hampshire based tour operator, I am looking for an experienced Customer Relations Executive for an initial maternity cover contract. The Customer Relations Executive is responsible for ensuring that customer correspondence is dealt with swiftly and efficiently in accordance with company procedures and industry deadlines in addition to providing support to customers with their insurance claims, flight delays and lost property. You will have a strong desire to provide world-class customer service and an ability to communicate both verbally and in writing to a very high standard is essential. You will be sympathetic to customers and their needs, proactive and willing to turn their hand to any task.

THE JOB:
*Undertaking the investigation of any tour complaints or feedback both positive and negative - submitted directly or through Reevoo or social media platforms - liaise with the relevant staff and suppliers and resolve customer concerns within set time limits.
*Making and receiving phone calls to/from customers and assisting them with any post-trip concerns, feedback or enquiries.
*Maintaining a high level First Contact Resolution rate - providing the best response and getting it right during first contact with the customer.
*Being proactive when complaints are received, identifying underlying trends and working with key stakeholders to prevent recurrence.
*Assisting customers with lost property claims or flight delay issues and insurance supporting documents where required.
*To actively monitor logs and complete tasks from other areas of the business that require Customer Relations' intervention or guidance.
*Careful administration of customer letters and e-mails, ensuring relevant files are kept up-to-date.
*Assisting with the preparation of monthly reports and complaints analysis if required.
*Ensuring the customer is kept at the heart of all assigned responsibilities and to provide personalised customer service of the highest level at all times.
*Using sound judgement to manage difficult customer situations.
*Responding promptly to the needs of each customer & solicit feedback to help continually improve the level of service provided.
*Being a member of a motivated team and take an active role in engendering a positive, energetic and customer-focused working environment.
*Being flexible and willing to help out with any other area of the business as necessary.
*Being a member of the Crisis Management team in the event of a major incident (optional).

THE CANDIDATE:
*Demonstrate an excellent, grammatically correct, writing ability
*Strong telephone communication skills with the ability to negotiate and influence at all levels
*Focus on accuracy and quality with an excellent attention to detail
*Good analytical skills with the ability to effectively problem solve
*Ability to treat people with respect under all circumstances, instil trust and uphold the values of the business
*Ability to multi-task through effective planning, prioritising and organising of workload
*Ability to adapt to change, meet the changing demands of the work environment as well as other unexpected demands
*Previous experience in a busy Customer Relations or Service role
*Good working knowledge of the Microsoft Office package
*Experience of relationship management with suppliers
*Previous travel industry experience
*Working knowledge of consumer law and travel legislation

THE PACKAGE:
The successful candidate can expect a great basic salary in the region of £24500, extremely sociable working hours Monday - Friday 9am - 5.30pm. This is initially a maternity cover contract however could lead to more permanent positions in the future.

INTERESTED?
If you would like to be considered for this fantastic new position please follow the instructions and click "apply" send your CV to Helenc@traveltraderecruitment.co.uk or call Helen Cassin on 01293 850647 for more information.

Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert