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Customer Support Specialist

Employer
Travel Trade Recruitment
Location
South West London, London, England
Salary
£23000 - £26000 per annum
Closing date
29 Nov 2019

View more

Sector
Conferences & Events
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service

Job Details

Our client is a successful and fast-growing travel company based in South West London and they are seeking a Customer Support Specialist to join their team.

The Job:

As part of our support team you will help us continue to deliver industry leading customer service by supporting our UK and international travel agency / tour operator customers by phone, email and remote access. Your customers will come from varying backgrounds within the travel industry and therefore the role will suit someone with a good general understanding, or a strong desire to broaden their existing Travel industry knowledge.

Responsibilities:
 Most of this person's time will be spent providing technical and functional support to
users of the software including.
 The role will entail: Answering and logging calls from customers, researching problems,
analysing customer databases and working closely with other internal departments to
obtain a solution to customers queries.
 This position crosses both 1st and 2nd level support, therefore, the person will be
conducting advanced troubleshooting while working in a very busy environment.
The person will be expected to gain a good understanding of SQL databases, Contract
loading, Basic accounting methodology, Microsoft RDS infrastructure, Customer product
installations and Crystal reports to facilitate resolving customer queries.

Minimum Education/Experience Requirements:
 Bachelor's degree highly desirable
 Varied experience of working in the travel industry and/or providing technical support to
travel agents
 Knowledge of supporting PCs and Windows

Knowledge, Skills and Abilities:
 Excellent written, verbal, and telephone communication skills
 Self-motivated and capable of working successfully under minimal supervision
 Able to thrive in a small, fast moving, fluid, and demanding organisation
 Fluency in English is essential and proficiency in other languages desirable
 Sound understanding of how travel agencies / tour operators work in the front office and
ideally the back office
 Strong technical aptitude
 Essential to be a team orientated.
 Knowledge of databases and/or GDS' desirable
Training:
 Technical training will be provided on the company's software products
 Some training on internal database tools will be provided as necessary

The Package:
My client is offering a competitive salary package from £23,000 to £26,000 dependent on experience.

Interested?
To register your application for Customer Support Specialist, please submit your CV by Clicking 'Apply' now

Please note:
Due to the volume of applications received only candidates shortlisted will be contacted

Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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