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Customer Support Executive - Online Booking Tools

Employer
Travel Trade Recruitment
Location
Lancashire, England
Salary
Market Rate
Closing date
9 Dec 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
IT

Job Details

Customer support advisor required for a leading provider of online booking tools! We are seeking a personable travel Industry Professional, with a background in Corporate or Leisure travel who has good GDS knowledge and a passion for travel technology. You will be on hand to offer frontline support to customers through telephone, email and online support methods to help diagnose and resolve technical issues in a quick and efficient manner.

If you have a solid background in travel and are great with both people and systems, this could be the new and exciting role you are looking for! A fantastic career opportunity and salary package awaits the successful candidate!

JOB DESCRIPTION:
*Ownership of customer communication and contact with respect to operational issues and enquiries. To provide front-line support through a variety of methods such as telephone, email and online support methods.
*Thorough and detailed investigation of customer issues with the ability to provide 1st line support across multiple products and technologies.
*Incident management ensuring a continual and consistent workflow to both the support and development aspects of the business which provides confidence to our customers.
*Proactively communicating with customers to deliver an experience that goes beyond their expectations and looks to improve knowledge and understanding of products and solutions.
*Work closely with internal stakeholders as well as suppliers and partners. Ensuring a professional and appropriate relationship for handling queries and integrating services.
*Support new and continued development through regular testing with structured and well delivered feedback.
*Deliver against the key business objectives, business service level agreements with an awareness and aptitude to consider individual key performance indicators.
*Skills & Experience

EXPERIENCE REQUIRED:
This opportunity would suit an experienced Business Travel or Tour Operations Consultant, ideally with some supervisory or training and development experience, and experience of online booking tools. You will have a sound knowledge of travel booking and back office systems. You will be personable, a great communicator and organised.

THE PACKAGE:
A competitive salary is on offer, which will be dependent on experience plus benefits and Monday - Friday and a great opportunity to step into a niche role!

INTERESTED?
Please follow the instructions to apply or contact Lisa for any questions on 0161 9236120. Lisah@traveltraderecruitment.co.uk



Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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