Customer Support Executive
- Employer
- Travel Trade Recruitment
- Location
- North London, London, England
- Salary
- Market Rate
- Closing date
- 9 Dec 2019
View more
- Sector
- Tour Operator
- Hours
- Full Time
- Contract Type
- Permanent
- Job function
- Customer Service
Job Details
JOB DESCRIPTION:
*Monitoring the customer care inbox
*Assessing, investigating, gathering information and forwarding cases on to suppliers and airlines
*Conducting internal investigations and listening to recorded calls
*Assessing responses received from suppliers and airlines
*Constructing responses to travel agents from suppliers and airlines
*Amending invoices and dealing with refunds
*Understanding of internal processes and policies
*Ensuring all complaints are dealt with in accordance to ABTA code of conduct
*General administration duties to include extensive use of email, word, excel spreadsheets, scanning, printing, filing etc.
EXPERIENCE REQUIRED:
*A strong background within customer service
*Excellent writing skills from a customer service environment
*Previous travel experience
*Knowledge of ABTA's code of conduct is an advantage
*Ability to work under pressure, use your own initiative and to deadlines
THE PACKAGE:
An attractive salary package of £20,000 - £21,000. This is a fantastic opportunity to work for an established and ambitious travel company.
HOURS:
Monday - Friday; 9.00 to 17.30hrs
INTERESTED:
If you have the suitable skills and experience for the role, please follow the instructions to apply now.
Company
TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.
TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com
VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.
All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.
Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at
www.traveltradejobs.com
London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk
Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk
Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk
Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk
Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk
Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk
- Website
- http://www.traveltradejobs.com/
- Telephone
- 0203 887 9444
- Location
-
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB
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