Customer Services Manager - Luxury Travel Company
- Employer
- TMS Talent
- Location
- London (Greater)
- Salary
- £40k - 45k per year + Exceptional Benefits
- Closing date
- 10 Dec 2019
View more
- Sector
- Tour Operator
- Hours
- Full Time
- Contract Type
- Permanent
- Job function
- Executive / Senior Management
Job Details
Customer Services Manager – Luxury Travel
Central London
To £45,000 + Benefits
My client is a high end luxury travel company specialising in a unique niche product.
They are now seeking a Customer Services Manager to manage their after sales team who provide clients with assistance regarding any pre and post departure requests.
The Customer Services Experience must have previous experience in managing teams within a luxury department preferably within travel or service based industries dealing with high end clients and products.
Reporting to the Managing Director, your mission will be to organise, plan, and manage the team of Customer Services Executives and ensure best possible service to clients.
Customer Services Manager Duties and Responsibilities:
Oversee the hiring, induction, and training of the Customer services Team.
Define and implement standards/procedures for ensuring our customer service is optimised and efficient.
Assure the quality and the speed of responses to clients, considering that we work with an international clientele.
Supervise the activities of the team to ensure that their interaction with customers meets the high expectations and reflects positively on the company.
Achieve sales and profitability targets.
Understand and support budgetary requirements to increase performance
Organise training programs for the team in order to update their product knowledge and enhance their skills.
Customer Services Manager Experience and Skills Required:
Experience of managing teams within a luxury environment and or/ an environment that supports the demands of high end international clients.
Excellent customer and people service skills, with the ability to motivate, develop and lead.
Excellent negotiation skills
Proactive, positive and with a “can do” attitude
Understanding of how to deliver performance against KPIs
Excellent communication and written skills in English
Customer Services Manager Salary and Benefits:
To Base salary to £45,000
31 days annual leave
Pension
Discounted holidays
To apply for the Customer Services Manager role, please email your CV to tony@tmstalent.co.uk or contact Tony on 0207 812 3820 for additional information on the company and role.
Company
ABOUT TMS TALENT
TMS Talent (Formally New Frontiers) is a global leader specialising in travel and hospitality recruitment. For over 25 years they have been a trusted partner to employers across these niche sectors, matching exceptional job seekers with their dream roles.
The TMS Talent team prides themselves on delivering unrivalled service and all come from backgrounds in the travel and hospitality sectors. They understand the unique needs of job seekers and clients in these markets and recruit candidates for temporary, permanent and contract roles at all levels, from trainees’ right through to CEO’s and Managing Directors.
Delivering a high-touch and personalised recruitment service, TMS Talent ‘s clients include some of the world’s most prestigious travel & hospitality companies. They offer a huge range of travel jobs and careers across sectors such as tour operators, travel agencies, inbound, airlines, business travel management companies, cruise lines, tourism, online travel technology companies, and conference, hospitality & events.
To find out more about TMS Talent and to view their extensive range of vacancies visit – www.tmstalent.co.uk
T: +44 (0) 845 202 2222
E: enquiries.uk@tmstalent.co.uk
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert