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Assistant Customer Support Advisor

Employer
Travel Trade Recruitment
Location
City of London, London, England
Salary
Up to £20848 per annum
Closing date
11 Dec 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Administration

Job Details

Do you have experience within the Travel Industry?

A large trusted Travel Brand based in London (SE) have an exciting opportunity for a Assistant Customer Support Advisor to join their team of 8.

As an Assistant Customer Support Adviser you will be providing excellent customer service, assist the customers and Members when something goes wrong. Using a range of communication skills, such as email, letters and most often answering incoming calls, in supporting our customers.

Duties:


*To have primary responsibility and manage the administrative function for the team, which would include;
-correspondence (letters/emails) is registered and scanned on the Database within 24 hours of receipt.
-answering telephone calls in a professional manner and at times in a hectic environment.
*Ensure that all correspondence is dealt with properly and within the timeframes as agreed with the Assistant Customer Support Manager and/or the Customer Support Manager.
*Where appropriate approach Members and refer cases to the Legal Department, Destination and Sustainability and/or Claims Handling Partner.
*Advise customers (travellers) how they can pursue matters and advise on the options available should a dispute remain unresolved.
*Ensure that records are kept of correspondence with clients and members.

Skills & Experience:
*A high standard of literacy and exceptional communication skills.
*Good people skills with an excellent telephone manner with strong empathetic and listening skills.
*Willingness to learn and get involved.
*Patience and calmness under pressure.
*Ability to handle difficult situations.
*Flexibility.
*Pro-active and confident team player
*Experience in or out of the travel industry of dealing with complaints, would be of an advantage but not essential as training will be given.

Salary & Working Hours:

This is a Monday - Friday position (9 - 5.30) and the salary on offer is £20,848 per annum, plus company benefits.

INTERESTED?

To apply for the position of Assistant Customer Support Advisor Click 'apply' to submit your CV
This role is being managed by Joe@traveltraderecruitment.co.uk / Tel: 0203 887 9444
Please note that only candidates who meet the shortlisted requirements will be contacted

Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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