Customer Services Manager - Travel Industry
- Employer
- TMS Talent
- Location
- London (Greater)
- Salary
- £35k - 40k per year + Exceptional Benefits
- Closing date
- 30 Jul 2020
View more
- Sector
- Tour Operator
- Hours
- Full Time
- Contract Type
- Permanent
- Job function
- Customer Service
Job Details
Customer Services Manager – Travel Compamy
SW London
Base salary from £35000 - £40000 depending on Experience
Our client, a leading travel tour operator is recruiting for an experienced Customer Services Manager who has lead from the front in resolving customer service queries as well as managing a small team.
The client is seeking candidates with experience gained in a similar role within the travel industry only. Please do not apply if you do not have this experience as the client will not consider you.
Customer Service Manager tasks & responsibilities which include:
- To develop and implement best practice within the custoner services team, ensuring that the highest levels of customer service are maintained and delivered
- To resolve any customer compaints that have been escalated in line with company guidelines
- Develop and maintain processes and procedures within the department which maximise productivity, ensure clear communication and enable efficient, consistent service delivery.
- Ensure customer complaints are resolved in a satisfactory manner to ensure customer loyalty and repeat business.
- Be proactive with clients and demonstrate an understanding of their complaints.
Customer Service Manager Experience Required:
Previous customer service management experience within the travel industry is essential, candidates without this will not be considered
Experience in resolving queries through social media channels
Good letter writing and grammar skills
Ability to lead and motivate a small team
Customer Services Manager Salary and Benefits
Base salary from £35,000 to £40,000
22 days annual leave
Pension
Discounted Holidays.
This is an urgent role, for an immediate interview and start in JULY 2020, please email your CV to Tony – tony@tmstalent.co.uk
Company
ABOUT TMS TALENT
TMS Talent (Formally New Frontiers) is a global leader specialising in travel and hospitality recruitment. For over 25 years they have been a trusted partner to employers across these niche sectors, matching exceptional job seekers with their dream roles.
The TMS Talent team prides themselves on delivering unrivalled service and all come from backgrounds in the travel and hospitality sectors. They understand the unique needs of job seekers and clients in these markets and recruit candidates for temporary, permanent and contract roles at all levels, from trainees’ right through to CEO’s and Managing Directors.
Delivering a high-touch and personalised recruitment service, TMS Talent ‘s clients include some of the world’s most prestigious travel & hospitality companies. They offer a huge range of travel jobs and careers across sectors such as tour operators, travel agencies, inbound, airlines, business travel management companies, cruise lines, tourism, online travel technology companies, and conference, hospitality & events.
To find out more about TMS Talent and to view their extensive range of vacancies visit – www.tmstalent.co.uk
T: +44 (0) 845 202 2222
E: enquiries.uk@tmstalent.co.uk
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