Sales & Reservations Manager
Gilpin Hotel & Lake House is a five star, family owned and run hotel near Windermere in the Lake District, with a great team and a friendly environment. Members of Relais & Châteaux and Pride of Britain, we are proud to hold 5 AA Stars, 1 Michelin Star, 4 AA Rosettes, and to have been awarded Hotel of the Year by the English Tourist Board, the AA, Johansens and the Cateys.
We are looking for an experienced Sales and Reservations Manager to manage the smooth operation of reservations, ensuring sales and yields are maximized by forecasting and monitoring current sales budgets, executing the plans set out by the Sales & Marketing Manager, providing high-quality training to the reservations team with detailed Standard Operating Procedures and thorough database management.
5-Star management level experience is preferred. Applicants with 4-star experience will also be considered.
- Able to manage and train a small team
- Knowledge of a PMS, Rexlynx, Saba, Synxis systems
- Understanding of travel agents commission schemes
- Understanding of rate plans and forecasting
- Proven track record of setting, achieving and exceeding sales targets
Salary is dependant on experience with an attractive bonus scheme
The position is full time, with 28 days paid holiday.