Guest Experience Host

Location
Shrewsbury, Shropshire
Salary
£22,000
Posted
16 Mar 2021
Closes
16 Apr 2021
Sector
Hotel
Job function
Front of House
Hours
Full Time
Contract Type
Permanent

Hencote is now looking for an exceptional candidate to join the team as a Guest Experience Host.

The duties of the Guest Experience Host are primarily focused, but not limited to:

  • Greeting and checking in all accommodation guests
  • Act as the main customer contact point for all accommodation residents before and during their stay
  • Assisting and working with the reception team to plan all guest arrivals
  • Organise and assist all resident needs including ensuring they are booked into the restaurant and/or on wine tours, and any other requests
  • Assisting with check-outs and bidding farewell to residents

Applicants should demonstrate the following skills and attitudes:

  • Strong communication and customer service skills
  • Strong aptitude for sales and cross selling to customers
  • Friendly and accommodating approach to all guests
  • Ability to work under pressure
  • Assist other members of the Hencote team such as the restaurant, tours and reception duties
  • Strong organisation skills and teamwork

To apply for this role, please click "Apply"

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