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Regional Operations Manager - Scotland

Employer
Bob & Berts
Location
Scotland
Salary
£40,000 - £50,000
Closing date
26 Apr 2021

View more

Sector
Restaurant
Hours
Full Time
Contract Type
Permanent
Job function
Executive / Senior Management

“Proper Coffee - Great Grub”

This is our slogan. It’s what we aim to deliver 364 days a year.

Regional Operations Manager – Scotland

Job Description

An exciting opportunity for a Regional Operations Manager to join an outstanding team and become part of our rapidly developing award-winning concept.

The successful candidate will be overseeing our existing stores in Scotland. They will help identify further new locations and take the brand forward locally being the key driver in our success.

This opportunity will allow you to work directly alongside the company directors and board to successfully manage your own region.

Do you want to work for a fun, exciting rapidly growing company? If so, Bob and Berts is for you! We are open all day, every day serving proper coffee and great grub.

We pride ourselves in our people – they have an active part to play in both the ongoing success of this region and wider company.

You will be tasked with running a truly successful business.

Role Summary:

Energetic and vibrant, as Regional Operations Manager you will be the ‘face’ of your region. You will support store managers to set the standards in their stores. The right candidate will have a natural gift for hospitality and be able to motivate their store managers and teams through passion and their example and commitment to the brand and standards.  This is a very hands on role and you will work very closely with your teams.  

If the above sounds like you, and you want to be responsible for the below then we want to hear from you!

Operational planning and management

  • Assist in implementation, execution and evaluation of the operational plan
  • Responsible for the efficient and effective day-to-day operation of the sites in your Region
  • Implement and manage company policies
  • Preparation of board meeting docs and supporting materials

Human resources planning and management

  • Help determine staffing requirements alongside store managers to execute the regional and store level business plan
  • Implement human resources policies, procedures and practices
  • Establish a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations
  • Recruit, interview and select staff that will enhance and develop the brand further
  • Ensure that all staff receive an induction to the company and that appropriate training is provided
  • Coach and mentor staff as appropriate to improve performance
  • Discipline staff when necessary using appropriate techniques and procedures in accordance with all workplace regulations

Financial planning and management

  • Work alongside the company directors to establish store and regional business plans
  • Prepare and monitor KPI’s to help measure progress towards the regional and company business plan

Risk management

  • Ensure stores are executing HSE and Food Safety Management Policies and procedures
  • Identify and evaluate the risks to customers, staff, management, property, finances, and image and implement measures to control risks

Day to day responsibilities

  • To ensure the delivery of exceptional operational and service standards throughout stores.
  • To ensure compliance in all areas of operational activity.
  • Weekly budget and KPI reporting to Directors.
  • Ensure financial targets and other agreed targets are met (food costs, labour costs etc)
  • Carry out regular restaurant inspections
  • Liaise with Environmental Health Officers for all sites. Ensure any non-compliances are rectified.
  • Organise training in Food Safety and monitor training needs.
  • Ensure any Health & Food Safety issues are resolved and rectified, i.e. alleged food poisoning, foreign objects.
  • Clearly and concisely communicate business and regional objectives to managers so that they remain well informed of business activity and any changes of company procedures and policies.
  • Liaise with all departments within the company to ensure optimal running of sites.
  • Liaise with suppliers to ensure all products are of good quality and in stock.
  • Assist in launching new revenue initiatives
  • Deal with any outside events, if needed
  • Ensure all complaints/feedback are resolved and rectified if needed. Re-train when required.
  • Flexibility of time is given and expected around business requirements.
  • Oversee maintenance and repair of all sites
  • Assess equipment needs for each site

Desired Requirements

  • Previous experience in a similar role is advantageous where the candidate can show management of multiple stores
  • Experience in managing and delivering projects

Essential Requirements

  • Excellent communication and organisational skill
  • Excellent management experience
  • Full UK driving license/access to a car
  • Right to work in the UK

Package & Benefits

Salary: £40,000 – £50,000 based on experience

Company Benefits

Job security in a growing and successful business

Excellent opportunity for advancement and progression for the right candidate.

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