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IT Helpdesk & Support Consultant

Employer
Succeed Recruitment Solutions
Location
Birmingham
Salary
£20,000 - £24,000 plus excellent benefits
Closing date
11 Jun 2021

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Sector
Travel Agency
Hours
Full Time
Contract Type
Permanent
Job function
IT
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Job Details

We're looking for an experienced IT Helpdesk & Support Consultant to join the team of a leading tour operator based in Birmingham. If you have experience gained within a similar IT support role, ideally from within the travel industry, this could be the perfect opportunity for you to advance your career with a friendly and professional IT team.

Reporting to the Head of IT & Development, the successful candidate will be responsible for monitoring and maintaining the computer systems and networks of the business, including Installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems.

This is an office based role and our client can offer a competitive salary of up to £24k plus excellent benefits. If this role is of interest to you, please contact us today for a confidential chat, or apply online.

Role of Helpdesk & IT Support Consultant:

  • Assist IT Manager to create, amend and implement new IT support reporting systems.
  • Implement changes to website content and ensure amendments are completed in a timely manner.
  • Maintain and test websites to include the daily checking of the XML feeds and ensure that websites are fully functioning.
  • Errata Management ensure that forward booking notifications are actioned
  • Support in house team with IT Software queries to include Excel, UCA, Word, Vibe, Outlook, PowerPoint.
  • Provide support, including producing procedural documentation
  • Take ownership of some IT queries from internal Staff - and seeing job through to resolution with help of IT Manager and external IT company.
  • With the support of the Marketing Manager complete minor image manipulation/creation
  • Apply content created by Marketing Department and ensure it appears correctly on website

Skills required for the role:

  • 2-3 years experience in a similar role, ideally within the IT dept within a travel management / travel related organisation
  • Good analytical and articulation skills
  • Good knowledge and level of IT skills, including Microsoft Office applications
  • Good knowledge of travel systems such as Vibe, Amadeus, Traveltek, Galileo would be an advantage
  • Excellent working knowledge of Dolphin
  • Experience with Autotask PSA ideal but not essential
  • Good knowledge of XML (including schema definitions is ideal but not essential)
  • Good Understanding Of Crystal Reports and SQL server preferred although not essential

If you’re interested in learning more about this IT Helpdesk & Support Consultant role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com.

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

Company

Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; www.succeed-recruitment.com or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Company info
Website
Telephone
0161 408 0357 / 0358
Location
Peter House, Oxford St
 Manchester
Greater Manchester
M1 5AN
GB
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