Travel Administration Executive

Chester, Cheshire
£18,000 plus excellent benefits
27 May 2021
27 Jun 2021
Job function
Customer Service
Full Time
Contract Type

We have a number of brand new opportunities for those passionate about Customer Service and who enjoy working in a fast-paced environment, where hard work is rewarded!

Joining our client’s growing travel team based in Chester as a Travel Administration Executive, successful candidates will use their exceptional communication skills and personal service to build rapport with customers to resolve queries effectively to maximise future repeat custom.

These are full-time office based positions, with varied shift patterns Monday – Sunday and offer a competitive basic salary, discounted personal holidays and a friendly working environment. If this role is of interest to you, please contact us today for a confidential chat, or apply online.

Role of Travel Administration Executive:

  • Prioritise and action E-mails effectively
  • Action daily booking queues
  • Chase relevant suppliers for documentation/confirmation
  • Check and update documentation for ialist bookings
  • Effectively manage and resolve escalated issues
  • Crisis situations support
  • Fulfil any critical support as directed by Manager
  • Handle incoming calls from Agents regarding documentation and Admin queries.
  • Investigate booking anomalies and irregularities
  • Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.

Skills required for the role:

  • Customer Service Experience in a fast-paced office environment
  • Excellent telephone manner
  • Skilful with Microsoft Office (Word / Excel)
  • Able to create solutions & identify areas for improvement in procedure
  • Excellent numeracy and literacy skills
  • Great attention to detail and accuracy
  • Ability to organise, prioritise and manage own workload efficiently to tight deadlines
  • Manage a diverse range of duties at one time
  • Experience in dealing with conflict resolution
  • Excellent team player with the ability to work independently
  • A flexible and adaptable approach to work

If you’re interested in learning more about this Travel Administration Executive opportunity, please contact Succeed Recruitment Solutions today for a confidential chat or press the apply online button now!

Not for you? The please visit our website to view the other exciting roles we have available;

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