Hotel Contractor

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks/ attractions, and European holidays, including Cruises, through a number of distinct brands. Carrying in excess of 100,000 passengers annually, these brands include; Just Go! Holidays, a UK leader in the provision of group tours and holidays. Omega Breaks, offering London theatre breaks and attractions, our cruise brand, Cruise Connections and Albion Journeys, a high value brand focusing solely on customers travelling from the United States of America, Canada and Australia complete the JG Travel Group portfolio.

Due to increased passenger numbers, we are looking to recruit a Hotel Contractor & Administrator to be based in our friendly and conveniently located office in Cheltenham.  Reporting to the Hotel Contracts & Product Manager, this role will assist in negotiating and contracting hotel space in line with product plans, along with managing stock allocations, creating UK tour itineraries and administering the finer detail of product delivery in the hotel or touring itinerary. Specific accountabilities include:

• To contract group hotel space within timescales advised at the most competitive rates in line with accommodation quality standards and terms of business requirements
• To ensure hotel contracts are issued, sent and returned from the individual hoteliers worked with.
• To ensure hotel contracts to/from all of the major hotel chains and supplying agents are received, checked, scanned and returned
• Ensure Health & Safety and Mobility checks are done at the contracting stage
• Maintain a good awareness of the Tour Manager system to be able to support the Hotel Contracts & Product Manager in his role.
• To maintain the various spreadsheets that control requirements and bookings for all hotels used.
• Working closely with the Product Managers and Product Support Team
• Liaise with Reservations on sales’ progress and extra room requirements and finalise arrivals with regard to meal times and menu requirements.
• Assist the Hotel Contracts & Product Manager with pre-season preparation by collating statistics and sales figures.
• Conduct regular hotel inspections to ensure quality standards and to check compliance with Health, safety, hygiene and fire regulations as part of our Customer Safety Management System.
• Assist the Hotel Contracts & Product Manager with hotel compliance and product risk assessments as part of the ongoing monitoring of our Customer Safety Management System.
• Assist with following up and investigating hotel complaints, to ensure high levels of customer service and low complaint levels are maintained
• Undertake competitor market comparisons on specific projects, as directed by the Hotel Contracts & Product Manager
• Deal with general day to day correspondence from agents and hoteliers, and any other related administration.
• Manage pre-tour arrival checks with the hotel GM and F&B Manager

We are looking for a strong and detailed conscious administration expert, who has a keen eye for detail, along with excellent relationship skills. Ideally the candidate will have previous experience of negotiating contracts in a hotel contracting or a purchasing/ buyers’ role.  Highly motivated and a self-starter, the ideal candidate will have excellent communication skills along with the tenacity to get things done.

This is a hugely exciting opportunity for someone to be part of shaping the future of Just Go! Holidays. If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director by clicking "Apply"