THIS IS A 3 MONTH CONTRACT
Purpose of the role:
The role will be a mix of account management and day to day administration. Working closely with International Travel accounts you will drive business within the platform to a higher standard. Primarily focusing on content levels and deal management. Successful applicants will be self-starting and resilient.
Main responsibilities and duties:
- Manage a portfolio of International Travel Accounts.
- Research and build International Travel deals.
- Deal Management including – Price and availability monitoring, copy feedback, deal extensions and discounts.
- Provide support with new business accounts and ad hoc marketing campaigns.
- Provide feedback on data including booking and visitor trends.
- Work with the analysts on email orders, email campaigns, site orders plus App & Web pushes.
- Follow industry and competitor trends to ensure our platforms are relevant and in-line with the market.
- Grow the ‘Choose Your Flight’ deal portfolio.
- Work alongside Customer Services to provide account level support for escalated customer complaints or challenges.
- Monitor deal refunds and work with accounts to bring these in line with company policy.
- Work with finance to provide invoicing for all call to book deals.
Technical Skills required:
- Degree Level desirable – preferable in travel
- Confident in using various computer programmes
- Travel experience desirable
Soft Skills required:
- Ability to prioritise workload.
- Ability to work under pressure to meet short deadlines.
- Good at managing objection handling skills, with the ability to anticipate queries and objections.
- Ability to negotiate on commission structures.
- Not shy of hard work!
The values we live and breathe:
- Open and Honest
In return we offer a large number of employee benefits including:
- 25 days holiday plus 8 days bank holidays and the chance to buy an additional 5 days per annum
- £22,000 - £24,000 per annum depending on experience
- New and modern office with a lively office culture in Dalston Junction
- Dress down everyday
- Cycle Scheme
- Pension Scheme
- Private Medical
- Discounts on well know high street stores
- Season Ticket Loan
- Twice Annual Company Wide Parties
What are you waiting for?! #getawowaday