Catering Manager

Employer
GLL
Location
Greater Manchester
Salary
From £33,666
Closing date
26 Sep 2021

View more

Sector
Leisure

1. RESPONSIBLE TO:

Assistant or General Manager

2. RESPONSIBLE FOR:

  • Managing a close working relationship with the central support team to ensure successful running of the catering outlet.
  • Ownership and understanding of the P&L account  Working with and towards the set KPIs
  • Ensuring the catering offer is up-to-date with trends, seasonality and adheres to our healthy eating commitments
  • Implementing, maintaining and monitoring a food hygiene policy and updating this as new legislation comes in
  • Ensuring the team delivers excellent customer service, ensuring the preparation and presentation of the food is to the highest standard.
  • Achieving the catering operations, programming, sales, promotions and financial targets
  • Basic cooking/reheating of food - therefore previous kitchen experience will be required
  • Work shifts and take a hands-on approach to operations
  • Staff inductions and ongoing training to ensure all staff are up-to--date with relevant qualifications.

3. SPECIFICALLY:

3.1 Key Responsibilities

  • Develop, within the work frames, a product which will appeal to the local customer base
  • Ensure the highest standards of customer care and service delivery are achieved
  • Continually monitor and review the standards achieved, taking appropriate action to rectify adverse trends identified through audit or other mechanisms
  • Personally review the ongoing levels of customer comments and complaints taking appropriate action to reverse adverse trends
  • Ensure the safety and control of customers and the public generally within the venues and that all relevant regulations applicable to the operation are enforced and complied with
  • Work with the regional sales and marketing team on local promotions and offers
  • Work with the central support team to promote catering as part of conferencing packages to maximise profit
  • Encourage and promote healthy eating options through innovative, tasty and attractive menu choices

3.2 Operations

  •  Assist the General Manager with the on-going management of a catering provision including equipment, service, staff and product
  • Ensure compliance with all relevant Health and Safety requirements and legislation
  • Ensure local service contracts are in place to ensure safe running of all equipment and meeting all legislations 
  • Responsible for auditing the efficient and effective control of the day to day operations and service, ensuring that security, general cleanliness, customer supervision and equipment checks are maintained
  • Assess and assist with the implementation and audit of all health and safety requirements, including all procedures in relation to licences, food, COSHH

3.3 Personal Development

  • Participate and engage in GLL management development programmes and review performance for ongoing development.
  • Keep abreast of trends and developments within the hospitality and leisure industry and discuss own training and development needs with the Group Conference and Events Manager
  • Ensure any necessary qualifications for the post are maintained and renewed

3.4 Other

  • To act in accordance with, and actively promote, all GLL policies and standards
  • To undertake any other duties commensurate with the post’s level of responsibility

4. KEY WORKING RELATIONSHIPS:

  • Central Support Team: overall performance of the catering outlets and line management support
  • Sales and Marketing Manager Support on marketing and advertising for the catering outlet
  • General Manager Overall performance of the catering outlet
  • There will also be close working relationships with colleagues in the Marketing, Finance, Development and Partnerships and Human Resources departments.

5. PERSON SPECIFICATION

THE AIM OF GLL IS TO RECRUIT PEOPLE NOT JUST FOR JOBS BUT FOR LONG TERM CAREERS. WE WANT ‘BETTER PEOPLE’ WITH THE RIGHT GLL BEHAVIOURS TO SUPPORT OUR BUSINESS AND WHO WILL GROW WITH US AND ‘ACHIEVE MORE’

FOR THESE REASONS, WE LOOK FOR EVIDENCE OF THE FOLLOWING BEHAVIOURS IN ALL POTENTIAL AND EXISTING STAFF LOOKING FOR APPOINTMENTS OR PROMOTIONS:

BELIEVE

  • Demonstrates self-belief
  • Shows integrity
  • Committed to service excellence
  • Engages with Four Pillar values ACT
  • Continuously developing
  • Results driven
  • Positive ‘can-do’ attitude
  • Makes a difference

ENGAGE

  • Team player
  • Great communicator
  • Leads and inspires others
  • Cares about our communities 

The role demands the following blend of knowledge, skills, experience and behaviour (all are essential, unless shown otherwise, and will be assessed by application form and / or interview / assessment):

6.1 Skills

  • The proven ability to effectively manage a staff team
  • The ability to analyse business issues and suggest business and local marketing plans
  • The ability to research, prepare, justify and present project reports
  • The ability to persuade and influence staff at all levels
  • The ability to produce results to demanding deadlines and work on a number of key issues simultaneously
  • Excellent written and verbal communication skills and be IT literate
  • The capability to contribute to the wider strategic development of the organisation

6.2 Knowledge

  • Thorough knowledge of facility management operations and programming and financial management thereof
  • Knowledge of key performance indicators, their application and how they can be used to effect improvement
  • Up to date knowledge of developments in the hospitality and leisure sectors
  • Knowledge of health and safety legislation and other legislation in relation to catering venue operations.
  • Sound understanding of financial control, budgets and monitoring

6.3 Experience

  • Previous managerial and supervisory experience in the hospitality sector
  • Demonstrable track record of significant achievements in the areas of business and commercial objectives, product growth and development and excellent customer service.
  • Evidence of achieving results and making change happen through leadership and influence

6.4 Behaviours

  • A dynamic individual with a ‘can do’, results-driven approach and attitude
  • An appreciation of, and commitment to, the distinctive culture and philosophy of the organisation
  • Demonstrates trust, openness and respect in dealings with people
  • Flexible approach to tasks and workload

6.5 Other

  • Able to work unsocial hours
  • Ability to work flexible shift patterns e.g. morning shifts, evening shifts and weekends
  • Society member (internal candidates only).

To apply for this role, please click "Apply"

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