Contact Centre Operations Manager

Gail Kenny Executive Recruitment
Closing date
2 Oct 2021

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Job Details


A great new opportunity to help build and develop the Contact Centre Team with an expanding product offering. The role needs someone with strong background within a Travel Contact Centre, who is able to lead and develop a growing team.  Setting KPI’s, managing performance, driving sales and conversions, ensuring a consistent customer experience is delivered at all time, aligned to the brands values and culture.

Working with 3rd party suppliers and internal stakeholders, you will manage the day to day relationships and operations of the Contact Centre, implementing change, driving new initiatives and launching new programs. Strong focus on people, leadership and performance.

Experience in managing a team in a Travel Contact Centre/Travel Customer Operations department is essential for this role.

Based in Herfordshire, regular travel to the Contact Centre in the North West is required.


‘Gail Kenny Executive Recruitment is regarded as the market leader when it comes to connecting the best travel talent with fantastic travel brands. We've been delivering talent for over a decade and consider ourselves pretty unique; you will discover this when you work with us.

Not only do we have an unparalleled reach within the travel industry, we are also obsessed when it comes to high service standards.

In addition we have a reputation for having the best understanding of the digital landscape, for sourcing great candidates and great jobs in ecommerce and digital marketing.’

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