Contact Centre Operations Manager

Employer
Gail Kenny Executive Recruitment
Location
Hertfordshire
Salary
££
Closing date
2 Oct 2021

View more

You need to sign in or create an account to save a job.

Job Details

 

A great new opportunity to help build and develop the Contact Centre Team with an expanding product offering. The role needs someone with strong background within a Travel Contact Centre, who is able to lead and develop a growing team.  Setting KPI’s, managing performance, driving sales and conversions, ensuring a consistent customer experience is delivered at all time, aligned to the brands values and culture.

Working with 3rd party suppliers and internal stakeholders, you will manage the day to day relationships and operations of the Contact Centre, implementing change, driving new initiatives and launching new programs. Strong focus on people, leadership and performance.

Experience in managing a team in a Travel Contact Centre/Travel Customer Operations department is essential for this role.

Based in Herfordshire, regular travel to the Contact Centre in the North West is required.

Company

‘Gail Kenny Executive Recruitment is regarded as the market leader when it comes to connecting the best travel talent with fantastic travel brands. We've been delivering talent for over a decade and consider ourselves pretty unique; you will discover this when you work with us.

Not only do we have an unparalleled reach within the travel industry, we are also obsessed when it comes to high service standards.

In addition we have a reputation for having the best understanding of the digital landscape, for sourcing great candidates and great jobs in ecommerce and digital marketing.’

Find Us
Location
GB

Apply for Contact Centre Operations Manager

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:
Your communication preferences

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on Travelweekly.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert