A great new opportunity to help build and develop the Contact Centre Team with an expanding product offering. The role needs someone with strong background within a Travel Contact Centre, who is able to lead and develop a growing team. Setting KPI’s, managing performance, driving sales and conversions, ensuring a consistent customer experience is delivered at all time, aligned to the brands values and culture.
Working with 3rd party suppliers and internal stakeholders, you will manage the day to day relationships and operations of the Contact Centre, implementing change, driving new initiatives and launching new programs. Strong focus on people, leadership and performance.
Experience in managing a team in a Travel Contact Centre/Travel Customer Operations department is essential for this role.
Based in Herfordshire, regular travel to the Contact Centre in the North West is required.