A newly created role for a specialist Ski business, bringing together the Sales and Operations team, delivering a consistent customer experience for this unique alpine experience business.
A pivotal role within the company with a dual focus on UK and overseas operations. You will be responsible for managing the operations and logistics, dealing with the key supplier relationships and contracts, owning the operational budget and supporting the Sales teams with key group logistics. This role leads the sales and customer service team, managing several key group accounts, setting KPI's for the department and leading the team through growth.
You will be a highly motivated, organised and passionate individual that is willing to tackle demanding tasks and take responsibility for actions, using your initiative to make suggestions and working to make things happen. You'll have a confident and enthusiastic approach to working within the travel industry and must be committed to delivering excellent customer service.
Previous experience managing a Sales and Operations team, ensuring that all clients are happy with the service they are provided with, driving new and existing business and delivering an outstanding on the ground experience.
The role provides the opportunity to work overseas at key times to ensure the in resort experience is delivered. A fabulous role for someone who is passionate about Ski. Experience in Youth, Groups or Events would be an advantage.