Homeworking Guest Support Representative.

Carnival UK
Closing date
10 Oct 2021

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As a market leader in the cruise industry, Carnival operate spectacular ships all over the world. Develop your future with a world-leading cruise company that includes the prestigious P&O Cruises and Cunard Line brands and join our exciting Guest Support team as a Homeworking Guest Support Representative.

We have big plans for the future and with new ships on the horizon, there has never been a more exciting time to join us.

The Role

In this role you will be responsible for providing a high level of customer service and support on an as needed basis to respond to guest enquiries and complaints received through email and postal channels, or referrals made by internal departments.

These communications will vary across a range of subjects; including guest enquires relating to the brand products or booking / process queries, positive engagement and negative reactions and complaints. These will be from across all areas of the guest journey from pre booking to post cruise.

It’s a fantastic opportunity, with excellent scope and all the support you need to succeed - both in your role and your career.

About You

To be successful in this role you will have previous experience of working in a high-performing customer service team, along with experience of handling complaints or challenging conversations. In addition you will have a clear communications style, using the preferred method of telephone and written communication via email and letter when required.

For this position, you'll need to show real passion and commitment, demonstrating resilience and ownership in everything you do.

This role is a full time, permanent position, you may be required to work every other Saturday, but don’t worry - you’ll also have a day off in the week.

This role is for people interested in homeworking opportunities only. We are unable to offer working from outside of the UK, so you must be a UK resident to take up this offer.

You are sure to be working remotely with a great team of likeminded individuals, who share a desire to support and deliver exceptional customer service to our Guests.  

We’ll pay you a competitive salary and you’ll be eligible for HUGE discounts on our holidays so that you can experience the inspirational brands you’ll be selling and talking about every day.

To view the full job description please follow the apply link

This role has been levelled at a CUK13

About Us

Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride in our service excellence, creating unforgettable holiday happiness.  We're looking for talented colleagues who will share our commitment to this purpose and to our global Culture Essentials Speak Up, Respect and Protect, Improve, Communicate, Listen & Learn and Empower.

Working with us means you'll be part of a tight-knit but truly diverse global team of passionate people.  You'll be supported to drive your development, from formal learning to the life lessons of worldwide travel.  We believe in inclusion and the power of diversity, so you'll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work.  

We work flexibly and will support you to find a healthy balance of remote working and time in our fantastic office collaborating, taking part in events and developing the social connections that make working with us so rewarding.

About the Team

As part of our Shared Service function, the Contact Centre Operation is the heart of what we do. With over 250 employees in Carnival House, we are the cornerstone of P&O Cruises and Cunard. Our roles include; Personal Cruise Advisor, Flights Advisor, Guest Services Coordinator and Guest Relations Representative. It is often the first place where our guests contact us, so high levels of service are really important. There are also a variety of support roles working alongside our Contact Centre telephony teams including; Service Development, Resource Planning & Performance and

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