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Travel Customer Service Advisor

Succeed Recruitment Solutions
Chester, Cheshire
£18,000 plus incentives & excellent industry benefits
Closing date
15 Oct 2021

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Job Details

Do you have exceptional customer service skills? Can you remain calm under pressure, dealing with pre and post travel queries and/or complaints in a professional and empathetic manner? Would you like to work for a leading travel specialist as part of their busy Customer Service team?

As a Travel Customer Service Advisor, you’ll be handling customer complaints and other product and service queries, building rapport, investigating thoroughly and keeping customers informed at every stage of the process, improving the customer experience and encouraging repeat business. An empathetic and service orientated approach is essential for success in this role, as well as customer service or complaint handling experience, gained within the travel industry.

In return, our Chester-based client can offer a competitive salary plus an excellent benefits package including holiday concessions and incentives, ongoing training and much more.

If you’re interested in finding out more about this Travel Customer Service Advisor role, please contact us today for a confidential chat or apply online!

Role of Travel Customer Service Advisor:

  • Being the first point of contact for all customer related issues, via phone and email
  • Managing the resolution of customer complaints, within given timescales
  • Communicating effectively, ensuring all complaints are acknowledged in a timely manner and customers are kept informed throughout the process
  • Checking and updating travel documentation as required
  • Investigate booking queries, updating the customer as soon as possible
  • Dealing with ad hoc admin or customer service duties as required

Skills required for the role:

  • Previous experience within the travel sector in a reservations or customer service role
  • Strong communication and IT skills
  • Ability to remain calm under pressure
  • Good organisational skills and able to prioritise workload
  • Keen attention to detail
  • Work well as part of a team

If you’re interested in learning more about this Travel Customer Service Advisor opportunity, please contact Succeed Recruitment Solutions today for a confidential chat or press the apply online button now!

Not for you? The please visit our website to view the other exciting roles we have available; www.succeed-recruitment.con

Succeed Recruitment Solutions – for the best Travel jobs, Call Centre jobs and Multilingual jobs UK wide


Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Find Us
0161 408 0357 / 0358
Peter House, Oxford St
Greater Manchester
M1 5AN
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