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Operations Team Manager

Gold Medal
Preston, Lancashire
Competitive Salary
Closing date
15 Oct 2021

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dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag, Travel Republic, and Sunmaster. These brands are based at offices across the UK including Preston (Leyland), Kingston-upon-Thames, Chester and Halifax.

We are now recruiting for Operations Team Managers who will support and develop a team in our customer support division.  Through your leadership style, drive and enthusiasm you will drive enhanced performance and results and support the enhancement of our processes.  You will be responsible for performance management, productivity, morale and team development for every member of your team, driving them to achieve stretching targets.

As a Team Manager you will strive to improve the customer journey and consistently look to improve systems and process within your area. You will answer questions from your team and problem solve issues, fully investigating them and offering solutions before escalating to Line Manager

To be considered for this role, we need you to have the following skills, experience and qualifications:

 A proven track record of quality assessed results in a service environment

  • A talented coach and developer of people
  • A good communication skills across a diverse group of people
  • Leadership/people management skills
  • Problem solving /decision making skills
  • Customer focussed
  • Attention to detail
  • Negotiation skills
  • Time management
  • Experience in travel administration is desirable

This role is based at our fantastic state-of-the art office in Leyland, just 10 minutes from junction 29 of the M6. Our on-site facilities include free car parking, on-site restaurant and break out area with a pool table and free wifi, shopping & social events

Our people also enjoy benefits including life assurance, pension scheme and travel discounts, cycle-to-work scheme and low cost health care for you and your family.

To apply for this role, please click "Apply"

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