Travel Customer Service Advisor

Succeed Recruitment Solutions
Birmingham, West Midlands
Up to £21,000 plus excellent industry benefits
Closing date
27 Oct 2021

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Job Details

We have a fantastic opportunity for customer service professionals to join our client, an exciting and fast growing travel organisation based in Birmingham. If you possess five star customer service skills, along with the ability to deliver a world-class customer experience at all times, we'd love to hear from you!

As a Travel Customer Service Advisor, you'll be responsible for building relationships with customers, whilst taking ownership of and resolving all customer enquiries - anything from a flight change to providing information about things to see or do in resort. A confident telephone manner and a resourceful approach is essential to succeed in this fast-paced, customer focused role.

In return, our client can offer a competitive starting salary of up to £21k plus travel excellent industry benefits. If this role is of interest to you, please contact us today for further information, or apply online.

Role of Travel Customer Service Agent:

  • Take full ownership of all customer queries through effective liaison with relevant areas of the business
  • Build strong relationships with customers to ensure customer satisfaction and repeat business
  • Demonstrate excellent product and competitor knowledge by keeping up to date with information available
  • Adhere to the company's policies and procedures, assuring attention to detail at all times
  • Work to company agreed SLA's, taking ownership of own performance levels inc. assessing performance regularly to ensure company standards are met
  • Assist with other areas of the business as required

Skills required for the role:

  • A minimum of two years recent customer service (telephone based) experience
  • Experience gained within a travel agency or tour ops background
  • Resourceful, customer focused and able to work with autonomy
  • Exceptional customer service skills, verbal and written
  • Computer literate with a good knowledge of Microsoft packages including Word, Outlook & Excel
  • Comfortable dealing with customer queries and complaints

If you’re interested in learning more about this Travel Customer Service Advisor opportunity, please contact us today for a confidential chat or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available;

Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.


Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Find Us
0161 408 0357 / 0358
Peter House, Oxford St
Greater Manchester
M1 5AN

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