Head of Customer Support

Employer
Gail Kenny Executive Recruitment
Location
South England
Salary
£50,000
Closing date
27 Oct 2021

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Job Details

Responsible for developing and delivering the AfterSales customer support and care, driving continuous improvement and service delivery throughout the customer experience. Leading  multi location, multi cultural teams to maximise call centre performance and customer satisfaction. A hands on role with a strategic approach to driving change, pace and continued engagement.

The role is responsbile for delivering the best customer support when things don’t go to plan, defining commercially effective proceedures and creating solutions to remove customer pain points. A great role for someone passionate about the full customer journey and bringing brand values to life through the customer experiene and support teams.

This role requires strong people management skills and a collaborative people approach, focused on delivery.  This is primarily an office based role with physical presence needed.

Company

‘Gail Kenny Executive Recruitment is regarded as the market leader when it comes to connecting the best travel talent with fantastic travel brands. We've been delivering talent for over a decade and consider ourselves pretty unique; you will discover this when you work with us.

Not only do we have an unparalleled reach within the travel industry, we are also obsessed when it comes to high service standards.

In addition we have a reputation for having the best understanding of the digital landscape, for sourcing great candidates and great jobs in ecommerce and digital marketing.’

Find Us
Location
GB

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