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Travel Customer Service Supervisor

Succeed Recruitment Solutions
Competitive salary plus excellent industry benefits
Closing date
29 Oct 2021

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Job Details

Are you a customer focused travel industry professional with supervisory experience? If so, we'd love to hear from you as we recruit for a brand new role with an expanding travel organisation based in Worcestershire.

Offering a UK support contact centre to our client's client and their customers, the role will involve supervising (and training) a small team and will focus on offering a central point of contact for agents to assist them with back office questions and queries, existing reservations/amendments, PTR / ATOL queries and travel restrictions. This role is ideal for those with a passion for travel, exceptional customer service skills, the ability to lead by example and who have an understanding of basic travel regulations.

In return, our client can offer a competitive salary plus benefits, including regular familiarisation trips. If this role is of interest to you, please contact us today for a confidential chat, or apply online.

Role of Travel Customer Service Supervisor:

  • Handle inbound and outbound calls with our client’s client's agents.
  • Deal with all enquiries in a professional manner and within agreed SLAs
  • Work with the rest of the customer service team to ensure queries and enquiries are handled efficiently and quickly.
  • Support the agents with administrative tasks and any questions around the system they may pose.
  • Support agents with system queries and issues aiming for a swift and efficient resolve.
  • Keep up to date with the latest travel restrictions and Package Travel Regulations and requirements to support the agents if asked for help
  • Provide on the call training if required to agents to assist navigation around their systems.
  • Follow the customer complaints process, ensuring Team Leaders are advised.
  • Carry out team reviews/appraisals

Skills required for the role:

  • Supervisory or management experience gained within a travel agency/tour ops environment
  • Excellent communication skills and a high level of professionalism
  • Ability to lead by example
  • Strong problem-solving capabilities
  • Excellent organisation and time management skills

If you’re interested in learning more about this Travel Customer Service Supervisor role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available;

Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.


Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Find Us
0161 408 0357 / 0358
Peter House, Oxford St
Greater Manchester
M1 5AN
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