Part-time Travel Customer Service Agent

Employer
Succeed Recruitment Solutions
Location
Droitwich, Worcestershire
Salary
Competitive salary plus excellent industry benefits
Closing date
30 Oct 2021

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Job Details

Travel professionals, if you’re keen to utilise your travel industry skills and experience but can’t commit to full time hours then we have a rare opportunity to join a leading travel organisation, working 20-25 hours per week as part of their Support Centre team.

As a Travel Customer Service Agent, you’ll be responsible for handling existing reservations and any amendments, as well as offering support and advice regarding travel regulations, system issues and a variety of other back-office queries.

With at least 1 years experience in a similar travel reservations or customer service role, you’ll bring a consultative approach and good problem solving and communication skills. Strong customer service skills are also key as offering support and guidance are important aspects of the role. Flexibility is essential as although the core working hours are 8am-3pm Monday to Friday and 10am-2pm on Saturday, you’ll also be required to work additional evening, weekend and bank holiday hours on a rota basis.

Our Worcestershire-based client can offer a competitive hourly rate plus company and industry benefits, so if you’re interested in finding out more about this Part Time Customer Service Agent role, please contact us today for a confidential chat or apply online.

Role of Part-time Travel Customer Service Agent:

  • Handle inbound and outbound calls, ensuring queries and enquiries are handled efficiently and quickly
  • Deal with all enquiries in a professional manner and within agreed SLA’s
  • Support the agents with system queries, administrative tasks and any other questions they may pose.
  • Ensure a good understanding of latest travel restrictions and other industry regulations/requirements
  • Provide on the call training and guidance
  • Attend occasional familiarisation (FAM) trips

Skills required for the role:

  • A minimum of 1 year’s experience in a similar travel reservations or customer service role
  • Customer focused with strong customer service skills
  • Good problem solving and communication skills
  • Listening skills and the ability to build rapport
  • Flexible and proactive
  • A basic understanding of travel industry regulations

If you’re interested in learning more about this Part-time Travel Customer Service Agent role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com

Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

Company

Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; www.succeed-recruitment.com or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Find Us
Website:
Telephone
0161 408 0357 / 0358
Location
Peter House, Oxford St
Manchester
Greater Manchester
M1 5AN
GB

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