Operations Support Executive

Newmarket Holidays
Wallington, London (Greater)
£20,000 - £25,000 per annum, plus benefits
Closing date
8 Nov 2021

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Job Details

Permanent, full-time role, with office- and home-based working

The role

The Operations Support Executive will be part of the Resort Operations Team and report to the Resort Operations Manager(s). You will be responsible for the day to day smooth running of all cruise fulfilment, programme changes, disability requests and visa applications. This is a customer-facing role and you should have the customer at the heart of your thinking as well as always taking the commercial needs of the business into account.

What I do

  • Responsible for all aspects of pre departure ocean cruise administration, including ticket dispatch, pre departure changes by customers and itinerary changes, developing a close collaborative relationship with our cruise suppliers.
  • Managing allocations and assisting with the operation of river cruise including arranging all transfers.
  • Offer a friendly and professional service to customers affected by programme changes (transportation/accommodation/change of tour date), using sales techniques to encourage retention.
  • Maintain accurate records of changes and outcomes, producing monthly reports.
  • Responsible for assisting customers travelling with special needs or disabilities, ensuring we both manage and meet their expectations by ensuring that our partners are fully aware of their requirements.
  • Assist customers with visa applications.
  • Be part of the 24/7 Emergency Response Team rota, providing cover as required.
  • Providing additional support to the operations team particularly in peak season and in the run-up to events.

Who I am

  • Committed to delivering a quality experience for customers and colleagues.
  • Able to provide solutions when presented with problems.
  • Embraces change, always looking for ways to improve service.
  • Works well under pressure.
  • Confident to make decisions but unafraid to seek second opinions.
  • Collaboratively at all levels, with a flexible and willing attitude

What we're offering

We will provide you with a wonderful opportunity to be part of the exciting return to travel within a hugely passionate, dedicated team with a proven track record of success. We will invest in you, help you develop and provide you with the opportunities to achieve career goals, coach and nurture whilst providing all the tools possible to have a positive impact at Newmarket Holidays. The post comes with a competitive salary and benefits package including:

  • 33 days paid holiday per year
  • Friends and family discount on holidays
  • Open-plan, easily-accessible South London/Surrey office with a friendly team and regular socials
  • Cycle2Work scheme
  • Workplace pension scheme
  • Eyecare scheme
  • Flexible working arrangements with a hybrid model of office and working from home

Please send your CV with your covering note including your availability to start and salary expectations to our People and Culture Manager, Nikki Bail.

No agencies, please.


As an equal opportunities employer, Newmarket Holidays is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Newmarket Holidays.


Newmarket Holidays is one of the UK's largest independent specialist tour operators. Every year, we create and operate holidays for tens of thousands of customers travelling to destinations within the UK, across Europe and around the world.

Just about every aspect of our holidays is put together in-house. So, whether you are interested in product design and operation, working to create brochures and marketing materials in our design studio, or perhaps working in our Tech or Sales teams, we'd love to hear from you.

If you think you can add something to our team, please get in touch. Travel experience isn't always a requirement, but a love of travel is definitely a bonus. Please see below for our current list of vacancies. If there's nothing that matches your skills but you would like to meet to discuss future options, please do get in touch for a confidential chat.

Joining the team at Newmarket Holidays

Newmarket is an award-winning holiday company with a team that loves travel. We share our travelling experiences with our colleagues, and encourage everyone to go on our holidays. For years we worked in a 1930s building with lots of little offices, but now we've moved to a modern office, the walls have gone and the sofas have arrived. We're really proud of the working environment we have created, and the strong focus on collaborative working and cross-department projects that it encourages.

The team is a great mix of people. Some have been there from the start, in 1983, others have joined only recently. It’s that mix that makes our team so successful – we love new ideas and change at the same time as we value experience. We want our team members to try new things and to excel, so there are opportunities to try different teams and tasks. And we have a keen interest in keeping communication open and honest. We challenge each other, and that makes us better at what we do.

We celebrate success, reward fantastic performance and have a strong focus on personal development with learning opportunities for all, including a Leadership Programme that mixes the theoretical with the practical and creates strong working partnerships across different areas.

Find Us
0330 160 7700
Cantium House, Railway Approach,
United Kingdom

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