As a Luxury Travel Specialist you will design and sell personalised, tailor made trips to Ten’s members. No trip will be the same and you will go above and beyond to exceed the expectations of our members, building strong relationships and loyalty in our service along the way. You will handle the full sales and service cycle of a members’ journey, being their primary point of contact. You will constantly be on the look-out for how we can further support our members and make their trip even more special. This could include organising a nice meal, event or helping with recommendations of places for nice drinks.
You will be part of a close knit team, helping and supporting one another and continuously sharing destination knowledge, especially all those insights you picked up during your personal travels.
Your key responsibilities will include:
- Establishing strong relationships with our members via telephone, truly understanding their travel preferences and interests;
- Planning and designing high quality, accurate and detailed itineraries reflecting our members’ brief and highlighting & helping with all the ‘need to knows’ before travelling such as visa or Covid requirements;
- Maintaining regular contact with members, helping them tailor itineraries further and using your exceptional sales skills to secure the bookings;
- Actively cross-selling our lifestyle services.
Needless to say, you love all things travel – whether it’s a short weekend away, or a longer long haul trip, you are always up for it and love sharing your experiences with others. You have a proven track record of leisure sales, as well as worldwide itineraries, in a travel retail or tour operator environment. You are passionate about delivering high quality personalised service, are motivated and resourceful, and no itinerary is too big or complex for you. In fact, you a love a challenge and are great at thinking outside the box. You are a strong communicator, enjoy working in a fast paced environment and thrive on meeting and exceeding targets.
You have sound knowledge of GDS (preferably Amadeus); you understand the Swiss market and Swiss members, and speak fluent German.
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
Other benefits that Ten offer, specific to the UK office, range between an employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc), all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location).
We also offer season ticket loans, access to childcare voucher and cycle schemes and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.
Ten works with a small Preferred Suppliers List currently, focused on specialists in each location.
Please note we are not accepting any further agencies onto our PSL at this time.