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Customer Care Team Leader

Succeed Recruitment Solutions
Halifax, West Yorkshire
Up to £25,000 plus excellent industry benefits
Closing date
18 Nov 2021

View more

Travel Agency
Full Time
Contract Type
Job function
Customer Service
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Job Details

Are you passionate about travel and customer care? Are you a dynamic customer services professional looking for a role where you can lead by example and make a difference? If so, we’re looking for an enthusiastic and highly motivated Customer Care Team Leader to oversee our client’s Travel Customer Care Team based in Halifax.

To be successful in this role you’ll need to be hands-on, flexible in your approach and enjoy working in a fast-paced travel industry environment, working to tight deadlines. You’ll use your exceptional interpersonal skills to build rapport with stakeholders both internal and external to support in resolving all customer queries successfully to help secure future business.

You will be self-motivated, committed to providing the highest levels of Customer Care and a confident leader to ensure you can successfully manage and execute our client’s Customer Care function. In return, they can offer a competitive salary plus excellent industry benefits, so for more information, please contact us today for a confidential chat, or apply online.

Role of Customer Care Team Leader:

  • Plan, coordinate and assign daily workload to the Customer Care team.
  • Supervise the team in providing excellent and outstanding service to customers.
  • Ensure the team addresses customer inquiries and concerns promptly and professionally.
  • Resolve escalated and complex customer issues to timescales.
  • Deliver world class service to ensure high customer satisfaction levels.
  • Recommend best practices to meet service level agreements and improve customer satisfaction.
  • Handle and manage high volumes of customer calls.
  • Provide back-up assistance to team members when needed.
  • Assist in resolving employee concerns and developing a customer focused environment.
  • Organise team training to meet departmental objectives.
  • Ensure company policies and procedures are adhered to.
  • Assist in HR related activities e.g., recruitment, training, performance management and escalate when necessary.

Skills required for the role:

  • Customer service team leader, supervisory or managerial experience gained within the travel sector
  • Ability to organise, prioritise and manage team and own workload to tight deadlines
  • Able to create solutions & identify areas for improvement in procedure
  • Experience in dealing with complex conflict resolution
  • Excellent interpersonal skills
  • Ability to remain calm working in a highly pressurised environment.
  • A flexible and adaptable approach to work

If you’re interested in learning more about this Customer Care Team Leader role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available;

Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.


Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Find Us
0161 408 0357 / 0358
Peter House, Oxford St
Greater Manchester
M1 5AN
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