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Travel Customer Service Executive

Succeed Recruitment Solutions
Chester, Cheshire
Competitive salary plus excellent industry benefits
Closing date
19 Nov 2021

View more

Travel Agency
Full Time
Contract Type
Job function
Customer Service
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Job Details

Have you ever dreamed of working in the exciting world of travel, but struggled to break into this highly sought-after sector without relevant experience? Well, now is the perfect time as our client are seeking enthusiastic and highly motivated Customer Service professionals to join their expanding travel customer service team based near Chester.

Successful candidates will use their exceptional communication skills and personal service to build rapport with customers to resolve queries effectively to maximise future repeat custom.

These are full-time office-based positions, with varied shift patterns Monday – Sunday and offer full training, a competitive basic salary, discounted personal holidays and a friendly working environment.

This is a fantastic opportunity for those passionate about Customer Service and who enjoy working in a fast-paced environment, where hard work is rewarded! If this role is of interest to you, please contact us today for a confidential chat, or apply online.

Role of Travel Customer Service Executive:

  • Prioritise and action E-mails effectively
  • Action daily booking queues
  • Chase relevant suppliers for documentation/confirmation
  • Check and update documentation for specialist bookings
  • Effectively manage and resolve escalated issues
  • Crisis situations support
  • Handle incoming calls from Agents regarding documentation and Admin queries.
  • Investigate booking anomalies and irregularities
  • Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.

Skills required for the role:

  • Customer Service Experience in a fast-paced office environment
  • Excellent telephone manner
  • Skilful with Microsoft Office (Word / Excel)
  • Great attention to detail and accuracy
  • Ability to organise, prioritise and manage own workload efficiently to tight deadlines
  • Experience in dealing with conflict resolution
  • Excellent team player with the ability to work independently
  • A flexible and adaptable approach to work

If you’re interested in learning more about this Travel Customer Service Executive role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs


Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Find Us
0161 408 0357 / 0358
Peter House, Oxford St
Greater Manchester
M1 5AN
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