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Cruise Advisor

Carnival UK
Southampton, Hampshire
Closing date
23 Nov 2021

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Full Time
Contract Type
Job function
Customer Service
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As a market leader in the cruise industry, Carnival operate spectacular ships all over the world. Develop your future with a world-leading cruise company that includes the prestigious P&O Cruises and Cunard Line brands.

We are recruiting for a number of vacancies in our Contact Centre and have opportunities for you to join us as a Personal Cruise Advisor or Partnership Helpdesk Advisor. 

In these vital roles you will have the opportunity to be part of a fantastic team and help create unforgettable holiday happiness for all of our guests and be an advocate for our brands, ensuring that we are easy for our Travel Agent partners to do business with.  

We have big plans for the future and with new ships on the horizon, there has never been a more exciting time to join us.

The Role(s)

In the Personal Cruise Advisor role, you will spend most of your time talking to our guests, providing an extraordinary level of customer service, promoting our brands and helping people to book their perfect cruise, as well as those little extras to make the holiday really special.

If successful in the Partnership Helpdesk Advisor role you would be focused on providing expert sales and system support to Travel Agents when all self-service options have been exhausted, resolving a range of product, process and sales queries at the first point of contact and building great relationships with our partners.

If you love talking about holidays and have a flair for sales and customer service then either of these roles could be the one for you.

About You

We are looking for people who want to become a cruise expert and develop their career in this field, are passionate about travel, get a buzz from selling and love to help their customers with all kinds of enquiries. You’ll need to work closely with your colleagues and build relationships to help you solve problems and be really comfortable with technology and working in an exciting fast paced environment.

This role is a full time, permanent position, you may be required to work every other Saturday, but don’t worry – you’ll also have a day off in the week.

You’ll be based part time in our beautiful, welcoming office in the heart of Southampton (and you’ll get plenty of discounts with local businesses!) which is conveniently located close to transport links to Winchester, Portsmouth and Bournemouth. You will be working from home on the days you are not in the office, which offers great flexibility.

You are sure to be working with a great team of likeminded individuals, who share a desire to support and deliver exceptional customer service to our Guests.  

We’ll pay you a competitive salary and you’ll be eligible for HUGE discounts on our holidays so that you can experience the inspirational brands you’ll be selling and talking about every day.

You can access the full job descriptions via the apply link

These roles have been levelled at a CUK13

About Us

Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride in our service excellence, creating unforgettable holiday happiness.  We're looking for talented colleagues who will share our commitment to this purpose and to our global Culture Essentials Speak Up, Respect and Protect, Improve, Communicate, Listen & Learn and Empower.

Working with us means you'll be part of a tight-knit but truly diverse global team of passionate people.  You'll be supported to drive your development, from formal learning to the life lessons of worldwide travel.  We believe in inclusion and the power of diversity, so you'll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work.  

We work flexibly and will support you to find a healthy balance of remote working and time in our fantastic office collaborating, taking part in events and developing the social connections that make working with us so rewarding.

About the Team

As part of our Shared Service function, the Contact Centre Operation is the heart of what we do. With over 250 employees in Carnival House, we are the cornerstone of P&O Cruises and Cunard. Our roles include; Personal Cruise Advisor, Flights Advisor, Guest Services Coordinator and Guest Relations Representative. It is often the first place where our guests contact us, so high levels of service are really important. There are also a variety of support roles working alongside our Contact Centre telephony teams including; Service Development, Resource Planning & Performance and Communications.

Join us on our journey - apply no

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