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Package Concierge Executive

Succeed Recruitment Solutions
Homeworking UK Wide
£22,000 basic salary - £28,000 OTE plus excellent industry benefits
Closing date
1 Dec 2021

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Travel Agency
Full Time
Contract Type
Job function
Home Working
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Job Details

We have a brand new home-based, salaried opportunity to join a leading cruise company as a Package Concierge Executive.

Reporting to the Tour Ops Admin Manager, successful candidates will primarily be responsible for providing support to the sales team in the post booking administration of their tailor-made travel products. They’ll also help the business manage costs on these packages by looking for cost efficiencies when booking the various elements included in their products, as well as offering suitable upgrade options where available.

This is a fantastic opportunity for candidates with a strong travel industry sales support, customer service or administration background, or those currently in a travel sales position looking to step into a support role. Our client can offer a competitive salary of £22k plus 28k OTE & excellent travel industry benefits. Hours of work will be Mon – Fri 9am – 5.30 with Saturdays on a rota basis.

If this role is of interest to you, please contact us today for a confidential chat, or apply online.

Role of Package Concierge Executive:

  • Conduct a booking check on package bookings loaded by the travel sales team
  • Load package elements into our client’s CRM system once the booking is made
  • Outbound calling existing package customers, to discuss booked package and confirm all elements as per the CRM system
  • Look for opportunities to upgrade on elements booked by offering higher seat categories or hotel room types
  • Delivering the highest standards of service every time
  • Be aware of industry sale events and maintain destination knowledge
  • Balance customer satisfaction with operational requirements and cost efficiencies

Skills required for the role:

  • Previous customer service, sales support, administration or sales experience gained within the cruise or travel sector – essential
  • Commercial focus and a positive approach
  • Strong sales skills and excellent attention to details
  • Excellent communication skills
  • Team player and flexible

If you’re interested in learning more about this Package Concierge Executive role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available;

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs.


Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Find Us
0161 408 0357 / 0358
Peter House, Oxford St
Greater Manchester
M1 5AN
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