Business Development Director

Roberts Travel Group

Provider of passenger transport services, UK and European holidays, private hires, school services and executive travel.

Overview & Job Purpose

As Business Development Director, you will be responsible for the leadership of The Managers and Staff within the Private Hire, Holiday and Day Tours Sales and Marketing team as part of the four strong director team, reporting to the Managing Director. Your role will be to drive our sales to maintain and grow all aspects of our markable revenue.

Using the resources available you will work closely with other departments leading and driving your team to ensure continued exposure, seeking out new opportunities for coach and bus hire within many different industries, as well as developing further, current relationships that we have with existing clients both for group and individual travel.

Within your role you will be required to be flexible and deal with the changing demands of the daily sales and marketing and Holiday Tours department operation and you will make sure that all issues are dealt with timely and that these issues are communicated to parties involved. 

Mission- To maintain the loyalty of our customers through the consistent level of service we deliver, this will see them return again and again. To keep the customers at the heart of our business, they are our business.

Vision- To sustain the established values and ethos of the business, while looking at further growth within our field.  To optimize our opportunities by providing consistently excellent levels of service to all our customers. To be reliable, credible, and honest in our approach, offering a good place to work and nice people to do business with.

Business Success Measures- Roberts Travel Group has developed and set out its own Roberts Standard. With this we set the level for the consistent level of the service we deliver. By reviewing and monitoring and setting of clear targets to keep track of our delivery against our mission.

The principal role of the Business Development Director

The Business Development Director and his/her team supply back up administrative and sales support to the group.

Principal responsibilities include:

• Attending meetings to represent the department

• Oversee sales and administrative output of sales, marketing, and holidays staff.

• Ensuring sales targets are met.

• Maintaining administrative efficiency

• Attend networking events and trade shows where appropriate.

• Ensuring every sales opportunity is taken advantage of.

• Close liaison with the Operations Department

• Responsible for the Product Manager to ensure a quality product to budget

• Carrying out disciplinary hearings when required for departmental staff

• Liaise with clients to ensure their satisfaction

• Overseeing the allocation of work to office staff to ensure all tasks are dealt with.

• Define budgets for the department and ensure targets are met

• Reducing costs wherever possible without compromising quality

• Increasing income to maximise group profitability

• Recruitment and retention of departmental staff.

• Co-ordinating training for section staff.

• Conduct annual staff reviews through appraisal.

The Qualities Required

The Business Development Director will of necessity, need to be a multi-skilled person, flexible in his or her working hours, have a working knowledge of the operation of the business and ensure he or she is fully informed of the current practices, not only of their own departments, but of others where they inter-work. A concise and fair approach also needs to be taken.

Location Based at the Group HQ in Hugglescote, Leicestershire. Working Hours Although this is ostensibly a Monday to Friday role, the hours of work will be dictated by the needs of the company. The ability to get on with people is essential, with a tactful and always respectful liaison with our clients and staff alike. Colleague, client, and supplier rapport will be especially important.

The normal working hours will be Monday to Friday 08.30 hours to 17.00 hours. However, these times may need to vary according to the workload. Occasional working may be required outside these hours to attend external events for example.

Holidays

28 holidays days (inc public holidays) are given each year for this Management position. Holidays are based on a maximum of five days in any one week. Holidays cannot be taken whilst any member of the support team is also on holiday, as they will provide holiday cover. This ensures cover is always available.

Senior Management holidays are controlled by the Managing Director. However, you should ensure that coverage is always maintained within the department.

Public Holidays

Payment for public holidays is included within the salary, it is not normally necessary to work public holidays, except where business dictates.

Salary

Subject to individual notification.

Pension

The Company operate a pension scheme in accordance with the governments Auto Enrolment Legislation. Payment of pension will be in accordance with the auto enrolment legislation, which may vary from time to time.

Health and Safety

All staff have a statutory responsibility to take reasonable care of themselves, others, and the environment and to prevent harm by their acts or omissions. All staff are therefore required to adhere to Roberts Travel Group Safety Policy & Procedures.

The range and scope of the role can be added to at any point and a great deal of flexibility will be required. This job description does not constitute a contract of employment.

To apply for this role, please click "Apply"